Customer Service Team

About Ready, Set, Move

From the woman behind Aqua Essence Swim Academy, opening in early 2026, Ready, Set, Move believes that movement is the foundation for confidence, connection, and lifelong health. Our programs provide a safe, inclusive, and engaging environment where children can explore and develop their fine and gross motor skills while building the teamwork, confidence, and joy that comes from moving and learning together.

We focus on helping children master the basic movement skills - transport skills, manipulative skills, and coordination skills - which are essential for developing physical literacy and a lifelong love of being active.

Through creative play, guided activities, and teamwork, we help every child gain the skills, confidence and joy to move through life with energy and enthusiasm

About the Role

We're looking for friendly, reliable, and organized Customer Service Team Members to join our growing team

As the first and last impression of Ready, Set, Move, you play an essential role in creating a welcoming and professional experience for every family. You'll assist with registrations and enrollments, process payments and retail sales, give tours, and ensure our front-of-house operations run smoothly.

If you enjoy connecting with people, multitasking in a busy environment, and contributing to a positive, family-centered atmosphere - this is the perfect opportunity for you

Responsibilities

• Greet families and create a warm, welcoming environment for all guests
• Handle registrations, enrollments, and customer inquiries in person, by phone, and by email
• Process payments and manage point-of-sale transactions for programs and retail sales
• Maintain accurate records and assist with basic administrative duties
• Keep the reception and customer areas clean, tidy, and inviting
• Support instructors and management with general operations as needed
• Contribute to a positive, team-oriented workplace
• Additional duties as reasonably assigned
• Monitor and maintain facility standards, safety protocols, and program quality
• Must be available to work Monday, January 5, Monday January 12, 2026

Qualifications

• Previous experience in customer service, administration, or retail preferred
• Strong communication, organization, and multitasking skills
• Friendly, professional, and customer-focused attitude
• Comfort using computer systems for registration and payment processing
• Ability to work in a fast-paced, child-centered environment
• Evening and weekend availability an asset
• Standard First Aid with CPRC required
• Child Abuse Registry and Criminal Registry Checks required
• Must be able to work at least 1 weekday and 1 weekend shift

Some Details...

• Flexible scheduling (full-time or part-time options)
• Set and predictable hours
• A fun, active, and supportive team environment where your work really makes a difference

Ready to be the welcoming face of Ready, Set, Move and help families start their movement journey with confidence and care?
Apply now to join our Customer Service Team

Job Types: Full-time, Part-time, Permanent

Pay: From $16.50 per hour

Benefits:

• Casual dress
• Flexible schedule

Work Location: In person