Restaurant Floor Manager

Overview
We are seeking an experienced and dynamic Floor Manager to oversee daily operations in a fast-paced restaurant environment. The ideal candidate will possess strong leadership skills, extensive food service management experience, and a passion for delivering exceptional customer service. This role involves managing staff, ensuring food quality and safety standards, and maintaining smooth restaurant operations to create a welcoming and efficient dining experience for guests.

Responsibilities

• Supervise and coordinate daily restaurant activities, including food preparation, service, and cleanliness.
• Manage staff scheduling, training, and development to ensure high performance and team cohesion.
• Oversee food safety protocols, inventory control, and proper food handling procedures to meet health standards.
• Utilize POS systems such as Aloha POS and Micros POS for order processing, cash handling, and sales reporting.
• Monitor restaurant operations during shifts to ensure quality service, customer satisfaction, and adherence to company policies.
• Assist in managing budgets, controlling costs, and optimizing operational efficiency.
• Lead by example in providing excellent customer service and resolving guest concerns promptly.
• Coordinate with kitchen management to ensure timely food production and quality control.
• Conduct interviews and participate in hiring processes for new team members.
• Support catering, banquet events, or bar services as needed to enhance overall guest experience.

Qualifications

• Proven management experience within the food industry, particularly in quick service & fast food restaurants or casual dining settings.
• Extensive knowledge of food preparation, cooking techniques, and food safety standards.
• Experience with POS systems such as Aloha POS and Micros POS; cash handling expertise required.
• Strong leadership skills with a background in staff training, supervision, and team management.
• Excellent customer service skills with the ability to handle high-pressure situations gracefully.
• Knowledge of inventory control, budgeting, and food management practices.
• Previous experience in hospitality management or hotel/restaurant environments is preferred.
• Culinary experience or fine dining background is a plus.
• Ability to manage shift operations efficiently while maintaining high standards of quality and safety. This position offers an exciting opportunity for a dedicated professional to lead a vibrant team in delivering outstanding dining experiences while advancing their career within the hospitality industry.

Job Type: Full-time

Pay: $25.00-$28.00 per hour

Expected hours: 40 per week

Benefits:

• Discounted or free food
• On-site parking

Work Location: In person