Call Center Representative
VXI Global Solutions
- Charlotte, North Carolina, United States
- Charlotte, North Carolina, United States
About
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
VXI is looking for highly motivated and qualified Customer Service Representatives to work full-time on-site in our world-class contact center in Charlotte, NC .
As an Inbound Phone Banker/ Customer Service Representative, you will be responsible for providing exceptional customer service to clients related to card services and deposits. You will be the first point of contact for customers seeking assistance with their banking transactions, inquiries, and problem resolutions. Your ability to communicate effectively, handle sensitive information, and offer solutions promptly will be vital to ensuring customer satisfaction and retention. You will be a crucial link between our client and their customers, ensuring a positive and seamless experience.
Operating hours Monday- Sunday 8am - 8pm
Training
- Training Class hours are normally 9am - 6pm Tuesday- Saturday (Unless impacted by a holiday, extended training hours will apply to ensure a 40-hour work week)
- Training duration is 12 weeks long
*** You must be available to attend 100% of your training, no time can be missed ***
Production Shifts After Training (At least 2 days off *Non-Consecutive)
- Monday-Sunday from 9 am-8 pm EST (4-day production work week) OR
- Monday-Sunday from 11:30 am - 8 pm EST (5-day production work week)
*** You must be available to work anytime during center operating hours including Saturdays, Sundays and holidays ***
Post offer employment requirements:
- 7-year employment verification
- 10-year Background
- 10-Panel Drug Screening Test (THC)
Key Responsibilities:
- Customer Assistance: Handle incoming calls from customers regarding various card services and deposit-related queries, including but not limited to credit/debit card issues,
Languages
- English
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