Customer Service Manager (f/m/d)Techtronic Industries ELC GmbH • Baden, Lower Saxony, Germany

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Customer Service Manager (f/m/d)

Techtronic Industries ELC GmbH

Baden, Lower Saxony, Germany

Baden, Lower Saxony, Germany

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About

Techtronic Industries (TTI) is a world leader in cordless technology spanning power tools, accessories, hand tools, outdoor power equipment, as well as floorcare and cleaning products. Our focus is on end-users that range from professionals in the industrial, construction and infrastructure sectors to DIYers in home improvement, repair, and maintenance. TTI's powerful brand portfolio includes MILWAUKEE , RYOBI , AEG -recognized worldwide for their deep heritage and innovative product platforms of superior quality. The company maintains a global manufacturing and product development footprint, with record worldwide sales of approximately US$14.6 billion and around 49,000 employees in 2024. Hiring exceptional people is a top focus at TTI. This drives a high-performance culture across all levels of our organization and helps to achieve our vision of being number one in the industries we serve. Our unique high-speed decision-making process supports our acute focus on developing superior products and meeting high customer expectations. We view our winning culture as a competitive advantage that powers our growth. Our Customer Service team, based in our Headquarters in Winnenden (Stuttgart Area) is the central hub connecting our supply chain functions with the regional Sales Business Units and is currently looking for a:Customer Service Manager (f/m/d)Key Responsibilities:Lead the Customer Service team, ensuring efficient order-to-cash operations, timely claim resolution and high service standardsMonitor KPIs and drive continuous improvement initiativesImprove service quality and process efficiency across regions, standardizing systems and processes (SAP & Salesforce Service Cloud)Act as liaison between headquarters, SBUs, logistics teams and external customers (f-m-d)Support Supply Chain projects through cross-functional coordinationManage escalated cases with root cause analysis and corrective actionsOversee return management across European logistics centersRequirements:Proven experience in customer service operations within manufacturing or B2B environmentsProven knowledge in leading, developing, and motivating teamsSolid knowledge of order-to-cash processes, logistics flows and claims managementProficient in SAP (SD module preferred) and CRM systems (Salesforce Service Cloud desirable)Good command of German and English; additional European languages are an advantageWillingness to travel as required by business needs (approximately 10%)Your perks:An interesting position with an attractive company - recognized as a "top employer" by kununuCompany pension schemeFree parking spaces directly next to the office and good public transport connectionsFresh fruit, water and hot beverages for freeCompany fitness via "EGYM Wellpass" and bike leasing via "JobRad"EAP (mental support for employees)Learning platforms such as "GoodHabitz" and "Learn TTI" for your professional developmentSpecial employee benefits via "Family & Friends" and additional corporate benefitsAre you interested?Then send your application stating your earliest possible starting date and your salary expectations to or apply directly via our careers page. Naturally, we will treat your application with the utmost discretion.We look forward to getting to know you!Techtronic Industries ELC GmbH Human Resources Max-Eyth-Straße Website

Baden, Lower Saxony, Germany

Languages

English

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