Cleaning Supervisor

About The Nestly Co.

The Nestly Co. is a growing residential and commercial cleaning brand focused on premium-quality service, professionalism, and a calm, elevated customer experience. We specialize in deep cleans, move-in/move-out, post-renovation, and Airbnb/office cleanings.
As we expand, we're looking for a strong supervisor who can help us maintain quality, train new cleaners, and build long-term operational standards.

Overview
As a Cleaning Supervisor at The Nestly Co., you will play a key role in elevating our service quality and shaping the training standards of our growing team. This role is ideal for someone who has strong hands-on cleaning expertise, a passion for teaching others, and the ability to maintain high-quality results across all types of cleanings. You will lead on-site teams during deep cleans and move-in/move-out projects, train new cleaners using our structured SOPs, ensure quality checks are met, and step in when coverage is needed. Beyond on-site leadership, you will collaborate with other team members to refine cleaning methods, improve workflow efficiency, test new products/tools, and uphold Nestly's premium client experience. This is a leadership role with real ownership, perfect for a reliable, detail-oriented professional who wants to grow with a brand focused on excellence, consistency, and care.

Duties

• Lead and support cleaners during deep cleans, move-in/move-out, post-renovation, and office cleaning jobs to ensure high-quality results
• Train new cleaners using Nestly Co.'s cleaning standards, checklists, tools, and workflow techniques
• Conduct hands-on training sessions for all new hires, including demonstrations of proper techniques, speed cleaning, sequencing, and quality checks
• Perform full cleaning tasks alongside the team when required . Complete on-site job inspections before and after each clean to ensure standards are met.
• Identify areas needing improvement and coach cleaners on technique, efficiency, and attention to detail.
• Ensure cleaners follow safety procedures, proper chemical usage, and equipment handling and Assist with scheduling adjustments when cleaners cancel or are late; provide coverage if necessary.
• Provide regular feedback and recommendations on improving workflow.
• Communicate professionally with clients on-site when needed, addressing concerns and ensuring satisfaction
• Report damages, incidents, or performance issues to management in a timely manner
• Help evaluate cleaners during trial shifts and provide input on hiring decisions

Qualifications

• 3+ years of residential cleaning experience.
• Strong ability to train and mentor cleaners in technique, speed, sequencing, and professionalism
• High attention to detail with a strong commitment to quality and customer satisfaction
• Ability to lead a small team during job sites and ensure efficiency and consistency
• Strong communication and problem-solving skills
• Reliable transportation and the ability to travel to job sites across GTA/Peel/York region
• Professional, respectful attitude with leadership qualities
• Valid driver's license and access to a reliable personal vehicle (required)

Job Types: Full-time, Part-time

Pay: $22.50-$24.00 per hour

Expected hours: 20 – 35 per week

Work Location: In person