Account Manager

Are you a proactive relationship builder who thrives on creating exceptional customer experiences? Our client, a leading facilities‑services partner known for innovation, reliability, and collaboration, is looking for a dynamic Account Manager to drive loyalty, engagement, and revenue growth across a key territory. This role is perfect for someone who loves being the go-to resource for customers, anticipating their needs, solving challenges, and seeing the impact of their work firsthand, all while representing a trusted partner committed to excellence and strong, lasting relationships.

Why this role is exciting:

• You'll be the face of the business to customers, building strong, trust-based partnerships.
• Your insights and actions will directly influence customer satisfaction, retention, and revenue growth.
• You'll collaborate closely with internal teams including Partner Relations and Talent Acquisition, to deliver seamless service and high-performing store operations.
• Every day is different: from strategic planning to hands-on problem-solving and team coaching.

What you'll do:

• Customer Relationships & Communication:
  Lead proactive outreach, store visits, and business reviews. Resolve issues with tact and urgency. Facilitate structured communication between customers and internal teams to ensure alignment and transparency.
• Collaboration & Team Support:
  Work alongside Partner Relations to optimize performance, implement improvement plans, and ensure smooth partner transitions. Support Talent Acquisition with recruitment, onboarding, and retention efforts.
• Revenue & Budget Management:
  Own P&L responsibilities for assigned stores/sites, manage operational expenses, and drive revenue growth through routine contracts and special services. Support new business start-ups and financial planning initiatives.
• Process & Compliance Leadership:
  Lead operational processes, including quality audits, performance tracking, and adoption of company systems (Salesforce, Microsoft tools). Ensure compliance with health, safety, and operational standards.
• Workforce & Performance Management:
  Coach, mentor, and lead teams to maximize engagement, productivity, and performance. Drive a customer-focused culture at all levels.

What we're looking for:

• Proven experience in operational management, customer success, or account management.
• Strong leadership skills with the ability to influence and motivate diverse teams.
• Excellent communication, negotiation, and problem-solving abilities.
• Solid business acumen, budgeting, and financial management experience.
• Comfortable in a fast-paced, multi-site environment and able to travel frequently within the territory.
• Knowledge of service operations, facility management, or janitorial industry experience is an asset.

Why you'll love it here:

This is not just a job, it's a chance to own a territory, make meaningful connections with customers, and directly shape operational excellence and growth. You'll have the autonomy to lead, the support of high-performing teams, and the opportunity to make a real impact on customer experience and retention metrics.