Benefits and Leaves Administrator

About Us
Across Canada, VetStrategy is a network of veterinary practices united by a shared purpose:
healthy animals, happy owners
.

We Bring This To Life Through Three Promises

• Our People Promise – To be a great place to work.
• Our Customer Promise – To deliver world-class veterinary care, locally.
• Our Sustainability Promise – To be a force for good.

Guided by our values—
We Care, We Dare, We Share
—we prioritize well-being, embrace challenges, and foster collaboration. Rooted in passion and compassion, we support our people, patients, their families, and our communities. Humble and approachable, we achieve more together.

Job Summary
Join a dynamic and growing People team that supports over 6,000 employees across Canada. Enjoy a hybrid work model - work from our Woodbridge Home Office 2 days a week, with flexibility to work remotely the rest of the time.

Key Responsibilities

• Strong knowledge of benefits and leave administration, with 1-2 years experience managing multiple programs and processes accurately
• Proven attention to detail and ability to maintain accurate employee data while handling sensitive and confidential information
• Excellent communication and customer service skills, with a proactive and solution-focused approach to employee inquiries and issue resolution. French bilingualism is an asset.
• Strong organizational and time management skills, able to balance competing priorities in a fast-paced environment.
• Act as the subject matter expert for group benefits and retirement savings plans, ensuring proper processing of enrollments and contributions.
• Manage employee leaves of absence, including medical and personal leaves, ensuring compliance with policies and applicable legislation.
• Review medical documentation, determine eligibility, and coordinate return-to-work plans in partnership with People Operations and managers.
• Provide employee support, serving as the main point of contact for benefits and leave inquiries, and escalate complex cases as needed.
• Support onboarding and offboarding by managing benefits setup and termination processes accurately and on time.
• Reconcile monthly benefits invoices, collaborating with Payroll and providers to ensure accurate deductions and billing.