Learning Operations Lead

Key Responsibilities:

• Lead the end-to-end management of the Docebo LMS, including configuration, deployment, optimization, and integration with other HR systems.
• Partner with stakeholders to define learning strategies and translate them into scalable technology- driven solutions.
• Oversee learning operations, intake processes, workflows, and standards to ensure consistency, compliance, and efficiency across programs.
• Develop dashboards and reporting to measure participation, engagement, and learning effectiveness; provide actionable insights.
• Serve as the primary liaison with LMS vendors, ensuring timely delivery of services and alignment with organizational priorities.
• Mentor and guide team members, promote best practices, and contribute to process documentation and operational excellence.
   

Knowledge, Skills and Competencies:

• Deep expertise in Docebo LMS administration, governance, and reporting.
• Strong understanding of adult learning principles, multi-modal learning, and learner experience design.
• Excellent project management, analytical, and problem-solving skills.
• Proven ability to collaborate across stakeholders and lead strategic initiatives in a fast-paced environment.
• Exceptional communication, facilitation, and presentation skills.
   

Requirements:

• Bachelor's degree in HR, Education, Business Administration, or related field.
• 6+ years of LMS experience, with a manager or lead-level focus.
• Experience leading complex learning initiatives and cross-functional stakeholder relationships.
• Proficiency in Docebo LMS and reporting/analytics tools.
• Preferred: Experience with LMS integrations, learning dashboards, or educational technology tools to enhance delivery and reporting.
   

Working Conditions:

• Office-based or hybrid/remote as required.
• Standard business hours, with occasional evening or weekend support for learning events.
   

Travel Requirements:

• Minimal; occasional travel may be required for on-site training program support or stakeholder
• meetings (