Client Service Representative

About PESCM
PESCM, located in San Rafael, is the only 24/7 veterinary hospital in Marin County, with specialties in Internal Medicine, Surgery, Neurology, Cardiology, Urgent Care, Emergency, Radiology and Critical Care. Our mission is to serve pets and people by continually pushing to improve our medicine, our service, our communication and ourselves.
Why PESCM: We are not your typical veterinary hospital.
PESCM is run by managers who have been with the hospital for a decade or more, all promoted from within. We are former nurses and client service staff who understand what employees need, because we've been there ourselves: predictable schedules, regular time off, competitive pay, generous benefits, and a nurturing yet professional environment that fosters your growth and success. We know the winning recipe is making a space for you to do good work and be part of the special kind of team unique to veterinary medicine, where the only way to combat compassion fatigue is to take care of each another.
About the Job: As a Client Service Coordinator in the Ophthalmology/Neurology department, you will be responsible for client service as your top priority, including but not limited to:

• Welcome our clients in a friendly, helpful and compassionate manner
• Serve as the liaison between clients and the technicians and doctors, relaying vital information about medical histories, concerns and questions
• Keeping Oncology clients informed of their pet's appointment journey from start to finish, from check in to discharge, including collecting records, medical histories, intake information, to creating and delivering estimates, collecting deposits, finalizing invoices, preparing medications and supplies for discharge, and delivering discharge information as appropriate
• Prepare and review medical records accurately and completely
• Educate and advise clients regarding PESCM's services and practices
• Process invoices and payments accurately
• Assist with other administrative duties such as scanning, faxing, and emailing
• Assist with front desk coverage as needed
• Handle animals and assist medical staff with exams & treatment

About you

• Minimum of 1 year of experience working in a veterinary hospital setting strongly preferred experience with animal handling
• Strong communication skills, verbal and written; organizational skills; proactive thinking and a positive attitude are also a must
• Ability to multi-task in a chaotic environment with completing needs
• Ability to be compassionate at all times with upset and worried clients
• Ability to work in a highly collaborative environment and commitment to develop long-term relationships with colleagues, clients, and community is required.
• Positive outlook and ability to work well in a collaborative environment.
• Excellent communication and organizational skills are required, and the ability to deliver exceptional client service is expected
• Honesty, integrity, and a desire to learn and have fun

Schedule: Monday through Thursday, 7:30am - 6:00pm
Salary: $ $28.00/hr based on experience

Benefits and Compensation

• Highly competitive salary based on experience
• Mental health support with Talkspace
• Continuing education support with CE allowance and PTO
• Reimbursement of membership and licensure fees
• 401k retirement plan options with company match
• Medical, vision, and dental insurance options - some plans may be paid up to 100%
• Basic life insurance provided and other voluntary insurance options available for full-time team members
• 6 weeks paid parental leave for full-time team members
• Paid time off and time to enjoy it
• Double pay for holidays
• commuter benefits
• In-house fun committee

Location: 1 Thorndale Drive San Rafael, CA 94903