Customer Success Executive

Tony Beal Ltd

Cumbernauld, Scotland, United Kingdom

Cumbernauld, Scotland, United Kingdom

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About

Customer Success Executive Tony Beal Ltd is a manufacturer of commercial textile products for a number of industries, including oil & gas, defence, modular, construction, airmotive, automotive, transportation, leisure, agriculture, engineering & construction. Located in Glasgow with over 70 employees, we have a fleet of sales vans which cover most of mainland Britain. About the Customer Success Executive role: * Working in our Cumbernauld office 5 days a week * Acting as a primary point of contact for customers throughout the enquiry-to-delivery process. * Ensuring all customer requirements are understood, documented, and translated accurately into orders. * Coordinating closely with Sales, Operations, Production, and Logistics to keep projects on track. * Supporting junior team members and helping maintain consistent commercial processes. * Driving customer satisfaction through proactive communication, accuracy, and efficient service delivery. * Contributing to sales growth by nurturing relationships and identifying improvement opportunities. Customer Success Executive will be responsible for: * Manage customer enquiries, quotations, and order processing. * Coordinate with Sales, Operations, and Logistics to ensure accurate and timely delivery. * Maintain up-to-date customer records, pricing, and CRM data. * Provide clear communication and issue resolution for customers. * Support and mentor junior team members within the commercial support function. * Contribute to improving commercial processes and customer experience. * Assist in preparing proposals, forecasts, and customer documentation. The successful Customer Success Executive will have: * Experience in customer success, sales support, or commercial administration. * Strong communication, relationship-building, and organisational skills. * Ability to manage multiple tasks with accuracy and attention to detail. * Comfortable coordinating across departments in a fast-paced environment. * Positive, proactive, and customer-focused approach. If this Customer Success Executive role is of interest to you, please click apply now below

Cumbernauld, Scotland, United Kingdom

Languages

English

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