Medical Office Administrator

Woolwich Community Health Centre (WCHC) is hiring a Medical Office Administrator for a full time on year contract  (0.8 FTE, 37.5 hours/week).  The Medical Office Administrator team provides support to an inter-disciplinary health care team, primarily through client appointment scheduling, health records management, and general clerical, reception, and administrative support to the health care team.

Responsibilities will include but not limited to:

• Providing clerical/administrative support to the multi-disciplinary health team.
• Confidentiality and adherence to PHIPA.
• Computer system: Booking appointments, managing schedules, preparing documents, managing messages/completing assigned tasks.
• Working on-site with appropriate PPE if required, in an ever-changing healthcare climate.
• Answer incoming telephone calls, greeting in person clients, booking appointments, providing information, or directing appropriately in a professional and efficient manner while following process.
• Process fee-for-service payments.
• Ensure a safe, clean, tidy, and secure working environment utilizing relevant occupational health and safety guidelines.
• Ability to manage interruptions, distractions and changing priorities; must be able to function in a very busy office setting; ability to multitask and manage multiple responsibilities.

Requirements:

• High School Diploma or equivalent. College Diploma preferred in related health administration field. 
• Previous experience required within a medical facility.
• Medical Terminology and ability to triage.
• Must be proficient in English (fluency in reading, writing, speaking, listening/understanding).
• Computer and EMR knowledge. Experience with Practice Solutions EMR is considered an asset
• Exceptional organization and prioritization skills.
• Detail oriented, accuracy and ownership.
• Excellent interpersonal and communication skills (written and verbal).
• Ability to work individually and as a part of our team.
• Capacity to multi-task in a fast-paced environment under pressure essential.
• Excellent customer service skills and professionalism.
• Punctual, courteous, and a positive attitude.
• Must be able to work at all locations as needed.