Account Supervisor

Job Purpose

FCB operates with the firm belief that creativity is an economic multiplier, and our philosophy centers around a dual focus on timeless brand building and timely business activation. We leverage creativity, diversity, data, and technology to propel our creative solutions for our clients, ensuring their brands thrive in the present and future. With our unwavering commitment to innovation and strategic excellence, we enable our clients to embrace the full potential of creativity as a transformative force producing tangible business results.

The Account Supervisor plays an integral role within the account team through dedicated thought and brand leadership, working towards executional excellence and management of the day-to-day workflow. We want someone who is driven, buttoned down, and passionate about delivering great ideas efficiently and flawlessly.

Duties and Responsibilities

Client Relationship Management

• Keep clients up to date on all projects and proactively discuss issues and solutions with them.
• Ensure management of client expectations around timing, deliverables, and budget
• Ensure all client requests are met in a timely and service-oriented manner
• Assist in seeking the client's perspective on key measures of success
• Keep all agency departments informed on client and account developments
• Stay well-informed of all client industry developments and competition
• Attend Client and Agency days in-person as scheduled

Project Management

• Manage and take ownership of the production and execution of client deliverables
• Provide superior project management of day-to-day workflow
• Provide support to client meetings, setting objectives, and actively participate in selling Agency's position
• Develop strategically sound briefs
• Flawlessly drive processes through the agency
• Collaborate and build strong relationships with colleagues
• Work with clients to identify key challenges and opportunities to grow the account
• Develop a deep understanding of their business, strategies, and objectives to become a trusted partner and advisor
• Use strong creative instincts and develop superior selling skills to ensure best possible creative gets sold
• Accurately manage budgets, finances, and resources on job-to-job basis
• Adaptable and able to balance asks and responsibilities

Qualifications

• A minimum of 4 years of previous experience working in an advertising agency, and at least 1 year of experience as an Account Supervisor
• Solid foundation and understanding of the key roles and responsibilities of Account Management and a strong understanding of production
• Experience and a strong interest in content and digital disciplines
• Extremely organized and detail orientated, with experience managing multiple projects in a fast-paced environment
• Strong oral and written presentation skills
• Strong interpersonal skills, with a professional presentation
• Demonstrate a strong understanding of strategies and critical thinking
• Eagerness to learn and contribute to team success
• Confident in own abilities and ideas, and not afraid to provide input to the team and manage up
• Proven experience building strong relationships internally, and seen as a partner to creative and strategy to develop platform driven creative solutions
• Degree or certificate in marketing, advertising, business, or a related field