Residential Support Worker

DEPARTMENT: NCN Noosi Muskwa Women's Shelter

POSITION: Resident Support Worker

DEADLINE: Open Until Filled

START DATE: ASAP

SALARY RANGE: To be determined

REF #: NCN

POSITION SUMMARY/JOB DESCRIPTION:

The Resident Support Worker plays a key role in providing emotional support, crisis intervention, safety planning, and housing advocacy to women and children living in our shelter. This role also supports day-to-day shelter operations and works closely with team members to ensure high-quality, compassionate service delivery.

KEY RESPONSIBILITIES

· Provide emotional and practical support to residents, including crisis counseling and safety planning

· Conduct client intake, needs and risk assessments, and develop individual support plans

· Offer referrals, advocacy, and accompany clients to appointments as needed

· Support residents in securing safe, long-term housing

· Maintain up-to-date, confidential client records

· Promote client empowerment and engagement in programming

· Respond to 24-hour support phone lines and provide crisis support

· Contribute to daily shelter operations including shopping, donations, and general upkeep

· Work collaboratively with staff to ensure effective communication and service coordination

WHAT YOU BRING

· Post-secondary education in a related field or equivalent combination of education and experience

· Experience working with women and children impacted by violence, trauma, or systemic barriers

· Understanding of trauma-informed, culturally competent, and anti-oppressive practices

· Strong knowledge of community resources and support systems

· Ability to work in a fast-paced environment and manage crisis situations with care and professionalism

· Valid driver's license

· Current satisfactory criminal record check (including Vulnerable Sector), Child Abuse Registry, and Prior Contact Check (or willingness to obtain)

ASSETS

· Knowledge of family systems and intersectional approaches

· Experience supporting individuals with mental health or substance use concerns

· Fluency in additional languages or lived experience relevant to the work

WHY JOIN OUR NISICHAWAYASHIK CREE NATION (NCN) TEAM

We offer a transportation from and to Thompson and NCN, leaving every morning (weather permitting) at 7:30 am to be part of a mission-driven team committed to making a real difference in our community. Being part of our NCN team means you are in a supportive environment where your contributions matter and ongoing opportunities for learning and development.

To Apply:

Interested applicants are invited to submit a resume and cover letter to:
Please ensure to include the position title and reference number (REF#) in your email subject line and cover letter.

Job Types: Full-time, Permanent

Pay: $17.61-$29.34 per hour

Ability to commute/relocate:

• Nelson House, MB: reliably commute or plan to relocate before starting work (required)

Location:

• Nelson House, MB (preferred)

Work Location: In person