Store Manager

About Us

We're a friendly, welcoming fabric and sewing store where creativity and learning come first. We believe in doing things right — from how we treat our customers to how we support our team. Our team helps customers find the perfect materials, tools, and advice for their quilting and sewing projects. We also offer classes to help makers of all skill levels grow and explore new techniques.

Our store environment is positive, organized, and customer-focused, and we're looking for a manager who shares our values while bringing warmth, energy, and leadership to the team.

About the Role

As Store Manager, you will:

• Lead the team in delivering exceptional customer service, helping customers find materials, tools, and inspiration.
• Oversee daily store operations including staffing, inventory, scheduling, and class coordination.
• Maintain high standards of organization, cleanliness, and merchandising.
• Support and mentor staff to create a welcoming and knowledgeable environment for all customers.
• Collaborate with the owner to plan promotions, events, and educational programs.

This role is ideal for someone who is friendly, reliable, and people-oriented, with a passion for crafts and learning, and the ability to keep operations running smoothly.

Responsibilities:

• Manage and motivate a small team to provide exceptional customer service.
• Manage day-to-day operations of the retail store, including inventory management, cleaning and tidying, customer service, etc. — ensuring everything is well-organized and easy to find.
• Resolve customer or staff issues with calmness and fairness.
• Develop skills in sewing and quilting to better advise our customers.
• Coordinate events and classes as required.
• Ensure store procedures, safety, and policies are followed.
• Foster a warm, educational, and supportive atmosphere for both staff and customers.

You'll Thrive in This Role If You Are:

• People-Focused: You enjoy helping staff and customers learn and grow.
• Friendly & Approachable: You create a welcoming environment where questions are encouraged.
• Organized & Efficient: You can manage stock, schedules, and operations seamlessly.
• Flexible & Solution-Oriented: You adapt easily to unexpected changes or busy days.
• Passionate About Crafts: You enjoy sewing, quilting, or other creative hobbies, or are excited to support those who do.

Requirements

• Retail or customer service management experience.
• Strong interpersonal and leadership skills.
• Ability to balance high standards with warmth and approachability.
• Comfortable with POS systems, and inventory.
• Availability for some weekends, and occasional evenings or class days as needed.

What We Offer

• Supportive, welcoming workplace with a community-centred focus.
• Opportunity to lead a passionate, creative team.
• Competitive salary and potential for growth in a niche retail and educational environment.
• Support for your creative and professional development through access to Stitchery sewing and quilting classes and sales training.
• The chance to share your love for creativity, sewing and quilting with a vibrant community.

How to Apply

Please send your resumé and a short cover letter telling us:

• What excites you about managing a creative retail team
• An example of a time you helped a team or community achieve a goal
• How you are excited to share your passion for sewing or quilting or support those who love it

The deadline for applications is October 26, 2025.

Hours:

Part time. This job is for 24-30 hours per week. You must be available for some weekday and weekend shifts (flexibility is offered to take time off or swap shifts).

Pay rate: $24 per hour

Job Types: Part-time, Permanent

Pay: $24.00 per hour

Expected hours: 24 – 30 per week

Benefits:

• On-site parking
• Store discount

Application question(s):

• *If you don't answer this question your application will be rejected.* You will need to have or learn skills in sewing and/or quilting in order to answer customer's questions. Please tell us about your experience in sewing or quilting, or how you will develop these skills.

Experience:

• Retail sales: 2 years (required)
• Retail management: 1 year (required)

Work Location: In person