Customer Service Representative - National Sales (Hybrid: Onsite & Remote) (Northeast Region)US Foods • United States
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Customer Service Representative - National Sales (Hybrid: Onsite & Remote) (Northeast Region)
US Foods
- United States
- United States
About
Ready to build a career with a company thats leading the foodservice industry? We help YOU make it! Schedule: Tuesday - Saturday 8:00 am - 4:30 pm ET Benefits: Full US Foods Benefits - DAY 1! medical, dental, vision, 401K, life insurance, and much more! US Foods is one of the largest food distributors with a culture and history of promoting from within, excellent training programs, and a continuous improvement focus. Main Ingredients of the Job: Receive inbound calls and place outbound calls to customers in order to provide information about products and services, to take orders, or to obtain details of complaints. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Resolve customers service or billing complaints; check to ensure that appropriate changes were made to resolve customers problems. Contact customers in order to respond to inquiries or to notify them of claim results and any planned adjustments; refer unresolved customer complaints to designated departments for further action. Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes. Coordinate same-day deliveries and pickups for customers. Process pickup requests from customers and National Sales team. Respond to delivery/routing questions and issues from customers. Respond to product inquiries from customers. Share new or additional services or products with customers. Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods. Contact all customers affected by product recalls and withdrawals. Recommend improvements in products, shipping, service, or billing methods and procedures in order to prevent future problems. Relationships: Internal: Sales, Operations / Distribution / Support External: Customers What You Bring to the Table: Education/Training: High School diploma or equivalent required; Bachelors degree preferred. Related Experience: Minimum of three years experience in customer service call center environment required. Experience in food service distribution a plus. Knowledge/Skills/Abilities: Excellent verbal communication skills and problem resolution ability required. Working knowledge of Microsoft Word and Outlook required. CRM / Phone Technology experience preferred. This role will also receive: overtime compensation Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here. Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state minimum wage thresholds). The expected base rate for this role is between $17 - $25. ***EOE
Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information /Protected Veteran/Disability Status***
Languages
- English
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