3rd Line IT Technician

3rd Line IT Technician

Skipton | £35,000 - £50,000 + Company Car

Excellent Benefits: 25 days holiday plus your birthday off, bonus scheme, company car, pension scheme, private medical insurance, healthcare and wellbeing scheme, life insurance, free parking, gym membership, and regular company events.

Hours: Full-time, Monday to Friday 9 – 5pm - office-based with travel required

An excellent opportunity for experienced and proactive 3rd Line IT Technician to join a well-established and growing IT support company based in Skipton. This is a fantastic opportunity to join a friendly and supportive team, working in a fast-paced environment where no two days are the same.

As a key member of the MSP team, you’ll act as an escalation point for technical issues and provide both remote and on-site support to customers. This is a varied role where you'll work across a broad tech stack, helping to deliver excellent service to a wide customer base.

Key Responsibilities:

Act as the final escalation point for the Service Desk team

Deliver high-quality technical support and solutions to clients

Oversee technical projects from start to finish

Attend client sites to provide on-site support

Collaborate with colleagues to meet team goals and ensure customer satisfaction

Experience:

Proven experience in a 3rd Line IT Support role

Knowledge across: Windows Server, Azure, Exchange, Office 365, Active Directory, Networking, Firewalls, WAN, HyperV, Veeam, QNAP, Sonicwall, VoIP, and Aruba

Strong communication and time management skills

Ability to manage projects and work under pressure

Positive, reliable, and professional attitude

If you have the experience and are looking for a new challenge, apply now or contact Louise at Unity Resourcing