IT Support Engineer Level III
Rojoli Service, Inc..
- Warner Robins, Georgia, United States
- Warner Robins, Georgia, United States
About
*Full-Time | On-Site or Hybrid | Managed Service Provider (MSP)*
*Warner Robins, Macon, or Perry, GA *
*About Us*
We are a fast-growing Managed Service Provider seeking a highly skilled *Level III Systems Engineer* to support and manage complex client environments. This senior role handles escalations, advanced troubleshooting, infrastructure projects, and multi-tenant MSP operations.
If you thrive in fast-paced technical environments and enjoy solving challenging problems, this is the right fit.
*Key Responsibilities Microsoft & Cloud Infrastructure*
* Manage and troubleshoot *Active Directory*, Group Policy, DNS/DHCP
* Administer *Entra ID / Azure AD*, Conditional Access, MFA
* Office 365 / Microsoft 365: Exchange Online, SharePoint, Teams, Intune
* Lead migrations (tenant-to-tenant, Exchange → O365, hybrid identity)
* Support Windows Server environments (2016–2025)
*Networking*
* Configure and troubleshoot *firewalls, routers, and switches*
* Manage VLANs, routing, site-to-site VPNs, SD-WAN
* Deploy and troubleshoot wireless networks
* Experience with platforms such as Fortinet, Cisco, and Ubiquiti is a plus
*Systems Engineering / MSP Operations*
* Serve as Tier III escalation engineer for service desk
* Perform server builds, virtualization (Hyper-V / VMware), and storage management
* Implement and maintain backup/DR solutions (Veeam, Datto, Acronis, etc.)
* Manage endpoints via RMM tools (Kaseya, AutoTask, NinjaOne, Datto, Atera, etc.)
* Document configurations, network diagrams, and project work
* Communicate clearly with clients and internal teams
*Required Qualifications*
* *5–10+ years MSP experience* (multi-client environments required)
* Expert knowledge of:
* *Active Directory*
* *Entra ID / Azure AD*
* *Office 365 / Microsoft 365*
* Strong networking experience (firewalls, switching, VLANs, VPNs)
* Proficiency with Windows Server administration
* Experience with RMM/PSA platforms
* Strong documentation and communication skills
*Preferred Skills*
* PowerShell automation/scripting
* Azure, Virtual Desktop / cloud infrastructure
* Experience with M365, Entra ID, Intune, Exchange and hybrid environments
* Linux troubleshooting experience is a plus
*What We Offer*
* Competitive salary based on experience
* Professional development & certification reimbursement
* Exposure to diverse technologies and client environments
* Growth opportunities into architecture or leadership roles
* Supportive engineering team and modern toolsets
*How to Apply*
Please submit your resume with a brief summary of your applicable skillsets experience.
Job Type: Full-time
Pay: $70,000.00 - $100,000.00 per year
Benefits:
* 401(k) matching
* Health insurance
* Paid time off
* Relocation assistance
Work Location: Hybrid remote in Warner Robins, GA 31088
Languages
- English
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