After Sales Manager

Spider

Cambridge, England, United Kingdom

Cambridge, England, United Kingdom

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About

After Sales Manager –Spider is advertising on behalf of a food machinery supplier who are seeking a dynamic After Sales Manager to join them on a full-time, permanent basis, based in Snetterton, Norfolk. They welcome applications from experienced candidates as well as younger or less-experienced individuals with the right mindset, as full training can be provided. Why them: They are a leading supplier of post-harvest machinery solutions for the bulk vegetable industry. Known for innovation, quality, and exceptional customer support, they offer a fun, supportive culture with real opportunities for growth. Joining them means becoming part of an energetic, international team committed to world-class service. Fantastic benefits include: Competitive Salary: On offer is a competitive salary of £40,000 - £55,000 per annum, depending on experience Holiday: 25 days plus bank holidays Benefits: Company car, private medical care through Vitality Health, 3% employer pension contribution (Smart Pension), strong development and career progression opportunities. About the Role: As an After Sales Manager, you will lead the growth and development of the company’s service and parts business, ensuring outstanding customer experience and high-performance service delivery. This is a highly customer-focused, sales-driven role requiring regular travel across the UK, Ireland, and Scandinavia, with flexible working hours based on customer visits and travel demands. You will work closely with service, sales, and marketing teams to strengthen engagement, improve performance, and shape the future of the after-sales offering. Main duties and responsibilities include: Build strong customer and partner relationships across the UK, Ireland, and Scandinavia, ensuring exceptional after-sales support. Drive service performance, customer satisfaction, and continuous improvement of the company’s service offering. Work closely with service, sales, and marketing teams to align activities and enhance customer engagement. Deliver on agreed KPIs, reporting progress and identifying opportunities for improvement. Oversee service processes including CRM use, ticketing, online parts ordering, and database management. Support business development by identifying sales opportunities through service interactions and customer visits. About you: As an After Sales Manager, you will have a growth mindset, with a proactive and entrepreneurial approach, and a strong customer focus with a passion for performance. High energy, responsiveness, and solid problem-solving abilities are essential, along with confidence using CRM systems, service ticketing tools, and online ordering platforms. You will demonstrate leadership potential, the ability to build strong customer relationships, and the flexibility to travel regularly and work outside standard hours when required, representing the company professionally on customer sites. A full UK driving licence is essential for this role. If you have all the relevant skills and experience for the After Sales Manager role and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you. Ready to take the next step in your career and become part of a dynamic team then apply now. Please forward an up-to-date CV as soon as possible. We look forward to hearing from you. Please check your email inbox and spam / junk mail folder for any email correspondence for this role. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments. Additional keywords:after sales manager, service manager, technical sales, service operations, capital equipment, agricultural machinery, post-harvest solutions, customer relationships, field-based sales, UK travel, Ireland travel, service performance, CRM, engineering sales, customer support This vacancy is being advertised and handled through Spider. We take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect you may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondences on receipt of your application

Cambridge, England, United Kingdom

Languages

English

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