Tech Lead Salesforce- Loyalty cloud

Location: On-site 2 - 4 days/week at in Toronto, Mississauga, London or Ottawa locations. ________________________________________

Responsibilities

• Architect and implement multi-tier loyalty programs, including rules for earning, redemption, promotions, and partner incentives.

• Lead technical delivery of Salesforce Loyalty Management Cloud integrated with Marketing Cloud, Service Cloud, and external systems (POS, payment gateways, CRM) via REST/SOAP APIs and Platform Events.

• Design scalable data models for loyalty transactions (balances, earn/redeem histories

• Develop custom loyalty features using Apex, Lightning Web Components (LWC), Flows, and OmniStudio.

• Implement CI/CD pipelines (e.g., GitLab, Bitbucket, Azure DevOps, Copado) to streamline deployments.

• Build dashboards and reports leveraging Salesforce Analytics (Einstein or Tableau CRM) to track program KPIs.

• Ensure compliance with data privacy and security standards (GDPR, CCPA, PII).

• Mentor junior developers; conduct architecture and code reviews to uphold quality and best practices.

• Translate business requirements into technical solution architecture and articulate impact, risks, effort, and alternatives.

• Maintain and enhance technical documentation (design specs, deployment guides, support manuals).

• Stay current with Salesforce platform updates and guide the team on applying new features and capabilities Desired Skills & Qualifications

• Experience: 8–10 years in Salesforce development, with hands-on expertise in Apex, LWC, Flows, and OmniStudio.

• Salesforce Clouds: Proficient with Loyalty Management Cloud, Marketing Cloud, Service Cloud, and Salesforce integrations.

• Integration Expertise: Strong REST/SOAP APIs, Platform Events, and middleware tooling knowledge.

• DevOps Mastery: Experience with CI/CD tools like GitLab, Bitbucket, Azure DevOps, and Copado.

• Analytics Skills: Knowledgeable in Einstein Analytics or Tableau CRM for KPI tracking.

• Security & Compliance: Skilled in implementing GDPR, CCPA, PII, and general data security standards.

• Leadership & Mentorship: Proven ability to lead teams, review designs/code, and engage with stakeholders.

• Soft skills: Strong communication, problem-solving, and architectural thinking. ________________________________________

Preferred Certifications

• Salesforce Loyalty Management Consultant

• Salesforce Platform Developer I/II

• Technical Architect or Integration Architect certifications

Job Type: Contract

Pay: $40.00-$50.00 per hour

Work Location: In person