About
Job Title: Systems Administrator (Field Service). Reports To: Sr. Project Manager. FLSA Status: Exempt. Location: Shared Services Office, Irving, TX (Hybrid). Summary
The Systems Administrator for Field Service Software is a pivotal role responsible for the successful management, maintenance, implementation, and enhancement of our field service support software. This position combines technical expertise with strong project management and communication skills. The Project Manager will be the primary liaison between our field operations and the development teams, ensuring the software meets business needs and users are fully trained and supported. This role requires someone with a training background and a strong grasp of systems and workflows, enabling them to clearly and concisely communicate with the service department. Essential Duties and Responsibilities Field Service Enhancements Collaborate directly with developers to create and test new software features. Communicate front?end user workflows to the development team, ensuring a seamless translation of business needs into functional enhancements. Provide dedicated support and training during go?live periods for new software rollouts, including implementations for acquired companies.
Software Support
Serve as the first point of contact for all field service support needs, addressing inquiries and troubleshooting from users. Manage helpdesk tickets by proactively providing go?live support and assisting in self?service errors. Support and collaborate with all members of the service group, including leaders, technicians, and administrators.
Troubleshooting
Update process documentation and roll out new features and fixes via email and live training sessions. Actively solicit and incorporate user feedback from training sessions to continuously improve the training materials and content. Monitor user feedback for future improvements while tracking trends for in?depth analysis.
Process Documentation & Training
Document and maintain comprehensive process flows and standard operating procedures (SOPs) for all software functions. Train on new curriculum and ongoing refresher courses. Execute and walk through billing?related processes within the software.
Other Duties and Special Projects
Lead and support various special projects as assigned. Regular, consistent and necessary to meet the needs of the business. Perform other duties and responsibilities as assigned. Maintain ethical, legal, and responsible conduct at all times. Adhere to the policies, principles, and guidance within the Employee Handbook and Code of Conduct. Exhibit excellent communication and interpersonal skills with the ability to build strong relationships across all levels of the organization. Effectively communicate and present information one?on?one and in group situations, and outside of the company. Demonstrate problem?solving and adaptability when facing limited information or standardization. Show open, transparent, and strong work ethic while handling sensitive and confidential information. Display strong attention to detail and the ability to work in a fast?paced environment. Be a self?starter with strong organizational skills, managing multiple priorities and deadlines. Build effective working relationships with colleagues and staff; respect diverse lifestyles, behaviors, and cultural practices.
Education/Experience
Associates degree and/or 3+ years of experience in software support systems. HVAC industry knowledge is a plus. Proven experience in training and public speaking. Ability to understand the software system from a technical standpoint and translate that knowledge for a front?facing training role. Experience with Microsoft Dynamics 365 focusing on field service is a plus. Familiarity with Finance & Operations (F&O). Process?driven mindset with a high degree of attention to detail. Proficiency in Microsoft Office Suite, including Outlook, Excel, PowerPoint, and Word.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. The workplace is in a corporate office environment and the temperature in the work environment is usually moderate. The positions primary office is the Shared Services, Irving, TX office; however, telework or work at home, on the road, or in a satellite location for portions of the workweek may occur, depending upon project needs and requirements in coordination with your direct supervisor and/or most senior leader of your department. Frequent travel may be required. Physical Demands
Must be able to walk, bend, stand, and reach constantly during a workday. Must be able to lift 15 20 lbs. Standing for long periods of time (4?5 hours) occasionally. Must be able to travel via plane or car to events.
Equal Employment Opportunity Statement
Employment practices will not be influenced or affected by an applicants or employees race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship. Salary
Salary ranges listed are dependent upon a candidates qualifications, experience, internal equity, and the budgeted amount for the specific role and location. #J-18808-Ljbffr
Languages
- English
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