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Applications EngineerCrestron Electronics • United States
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Applications Engineer

Crestron Electronics
  • US
    United States
  • US
    United States
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About

At Crestron Electronics, Inc we build the technology that integrates technology. We are proud to be the largest and most recognized brand in automation and control solutions, and the premier technology partner for Fortune 500 businesses globally. Our products are integrated into new high-tech commercial buildings. Our clients include Google, Microsoft, Amazon, LinkedIn and many others. Our automation and control solutions for homes and buildings allow our clients to control entire environments with the push of a button, integrating systems such as Audio Visual, Lighting, Shading, Security, Building Management Systems and HVAC to provide greater comfort, convenience and security. The Application Engineer is the support specialist with advanced knowledge and understanding of all Crestron platforms and the video conferencing solutions running on that platform. The primary responsibility of the Application Engineer is to attain and document a clear description of problems reported via incoming support phone calls or online ticket submissions, and apply their knowledge to resolve the issue or investigate further and collect specific information to work toward resolution or escalation. Responsibilities Handle escalated Technical Support cases Building and maintaining customer rapport ensuring they understand Crestron is with them through every step of the process. Review published documentation with customer, including both Crestron and conferencing service provider documentation where applicable. High level analysis of log files. Basic analysis of customer network. Verify customers conferencing service is properly configured through appropriate portal (O365/Zoom). Create RMAs as needed for customer site. Assist in supporting Crestron customer knowledgebase by the creation of training material, knowledgebase articles, supportive documentation, and/or software tools. Other duties or responsibilities as required.
Requirements
Bachelors degree in Electrical Engineering or Computer Science preferred. Minimum of 3 to 5 years providing consistent and excellent support. Knowledge of Unified Communication platforms (MS Teams, Zoom). Knowledge of Exchange/O365/Active Directory. Network diagnosis skills (CompTIA+ preferred). Read and interpret system schematics, floorplans, etc. Collect and interpret system level data for analysis. The ability to clearly document the issue, steps taken and thought process behind the path of investigation. The ability to think outside the box and understand how minute data points can affect the larger picture. Ability to troubleshoot/create demo programs written in native Crestron platforms.
Benefits
Crestron Electronics offers a competitive total compensation package including Medical, Dental, Vision, Life Insurance, Short Term Disability, 401K with company match, Paid Time Off, Holidays, On-site Amenities at NJ Headquarters & TX Facilities, Crestron Market Cafes, and Fitness Centers. At Crestron Electronics, Diversity, Equity, and Inclusion drive innovation. Crestrons success hinges on continuing to build a workforce of unique individuals whose passion inspires us to create and revolutionize industry-leading products and services. There will always be more to accomplish, and at Crestron, we believe the best way forward is together. EOE/M/F/D/V
No Solicitation. Any agency submittal to any employee of Crestron Electronics, Inc by any method of communication will be deemed the sole property of Crestron Electronics Inc.
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  • United States

Languages

  • English
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