Solutions Architect Remote- US
Triple Whale Inc.
- City of London, England, United Kingdom
- City of London, England, United Kingdom
About
What You're Applying for As a Solutions Architect at Triple Whale, you’ll play a pivotal role in shaping how the most innovative ecommerce brands leverage our platform. We’re looking for a strategic problem-solver who can bridge the gap between cutting‑edge technology and real‑world customer needs. You’ll be the go‑to expert for architecting seamless integrations, optimizing data flows, and driving technical success across our most complex accounts. If you're passionate about solving hard problems, building scalable solutions, and making a tangible impact at a high‑growth company, this is your opportunity to lead from the front.
What You’ll Do
Lead the technical onboarding for our most complex customers, managing integration of Triple Whale’s APIs, JS pixel, and server‑side data flows
Collaborate with the customer's dev teams to ensure successful and timely deployment — acting as their dedicated technical point of contact
Develop implementation plans, surface best practices, and assist with light scripting (e.g., Python, SQL, API) to support custom use cases
Serve as an embedded technical partner to our Customer Success Managers, helping unblock and guide top accounts on product adoption, tracking setup, and advanced configurations
Participate in escalations requiring deep technical investigation — using debugging tools (e.g., Postman, DevTools, logs) to identify and resolve issues
Partner cross‑functionally with Product and Engineering to provide feedback on gaps, blockers, and feature requests surfaced during implementation
Help design repeatable onboarding flows and reusable solution patterns to scale future complex integrations
Contribute to internal documentation, tooling, and enablement that helps the CS org become more self‑sufficient over time
What You’ll Bring
5+ years in solutions/implementation engineering with strong customer‑facing experience
Proven ability to troubleshoot integrations end‑to‑end — webhooks, pixels, API auth, and data flows — using tools like Postman, cURL, and DevTools
Strong communicator who can translate complex technical topics for both dev and non‑technical audiences
Familiarity with ecommerce platforms (Shopify, attribution, LTV/ROAS) and modern cloud/network fundamentals
Track record of partnering with CS teams, gathering customer feedback, and managing multiple implementations simultaneously
Our Values
We Are Customer Obsessed : From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.
We Move (Very!) Quickly : The speed at which we work, iterate, and deliver value is our most competitive advantage.
We Are Trustworthy : Candor, directness, and honest communication helps us learn, grow and improve so we can win together.
We Are Curious : We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.
We Act Like A Mensch : We act with honor, integrity and empathy, and have deep respect for our customers and each other.
Base Compensation Range: $120,000-150,000
Our compensation ranges are set using benchmarks from growth‑stage companies and factor in function, level, and location- so everything stays above board and whale-balanced. The range you sea on each job posting shows the minimum and maximum target salary for new hires across all U.S. locations.
Triple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join Us in Making Waves If you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast‑paced environment.
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Languages
- English
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