Head of Trade & MICE Sales
ClubMed
- London, England, United Kingdom
- London, England, United Kingdom
About
Our success comes from the strong commitment to exceed customers’ expectations and deliver an unforgettable experience.
Our management model separates Resorts (Operations) from Markets (Sales). In this position, you will belong to the EMEA Markets Business Unit (BU), which handles sales to customers living in the zone to our Club Med Resorts worldwide. You will be part of the UK, Ireland & Nordics markets cluster (Northern Europe Cluster).
Job Overview With an overall current sales weight of 40% and with the strong ambition to accelerate our presence in the United Kingdom and in new markets (Ireland, Nordics), the Trade & MICE department plays a central role in the cluster current and future growth.
The Trade & MICE Sales Manager will be responsible for generating revenue through the sale of our products and services to trade partners (travel agent and consortium) and MICE (Meetings, Incentives, Conferences, and Exhibitions) partners and direct clients. The ideal candidate will have a proven track record of sales success, strong communication skills, and the ability to develop and maintain strong relationships with clients.
You will be directly managing a talented and highly motivated team of 8 staff located in the UK. You will be reporting to the cluster’s Managing Director.
Main Missions
Develop and execute a sales strategy to drive revenue and profitability growth from the trade and MICE channels
Scale up the e-distribution channel of Club Med with partners OTA
Ensure a smooth and thorough process from contract set up to payment follow up
Collaborate closely with internal teams to ensure impactful marketing actions, customer satisfaction and deliver exceptional customer service
Overlook the MICE sales and event production team ensuring that events are produced to a high standard, within budget, and on schedule
Manage sales team and develop their competencies in line with HR processes
Profile
Bachelor's degree in Business Administration, Sales, Marketing, or a related field
Proven track record of trade and MICE sales success in the travel or hospitality industry
Experience with Online Travel Agents distribution model and commercial requirements
Interpersonal skills
Strong communication, negotiation, and interpersonal skills
Strong problem-solving and analytical skills
Ability to work independently and as part of a team
Ability to work under pressure and handle multiple tasks simultaneously
Strong organizational and time management skills
Negotiation skills
Technical skills
Digital proficiency
Usage of tools : PowerBI / Salesforce / Coupa
E-distribution knowledge (Derbysoft / API)
Languages
Fluent English is mandatory, French is a plus
Travel Trips
Willingness to travel when needed
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Languages
- English
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