2nd Line Helpdesk Support Specialist

Chapman Tate Associates

United Kingdom

United Kingdom

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About

2nd Line Helpdesk Support Specialist Location: Onsite – London, Victoria Salary: £40,000 per annum Start Date: ASAP Employer: Global Leading IT Consultancy About the Role Chapman Tate is seeking a skilled and customer-focused 2nd Line Helpdesk Support Specialist to join a prestigious global consultancy working onsite across London and Guildford. This is an excellent opportunity for an experienced IT support professional who thrives in fast-paced environments and is confident supporting diverse users within a consultancy-driven setting. You will act as a key escalation point for technical issues, ensuring high-quality support, timely resolution, and exceptional communication always. Key Responsibilities * Provide 2nd line technical support for onsite users, escalating complex issues where required. * Install, configure, and maintain hardware, software, and systems. * Troubleshoot and support internet protocol–related issues. * Support database applications and diagnose application-related errors. * Manage tickets and ensure issues are resolved within agreed SLAs. * Deliver a high standard of customer service, ensuring clear communication and professional handling of all queries. * Collaborate with wider IT teams across the consultancy to ensure continuous improvement of support processes. Required Skills & Experience * Proven experience in a 2nd Line Helpdesk / Desktop Support role. * Strong installation experience (hardware, software, systems). * Solid understanding of internet protocols and network fundamentals. * Previous experience working within a consultancy or managed services environment. * Hands-on experience supporting database applications. * Proficiency across the Microsoft suite, including Windows OS, Office 365, and related tools. * Excellent customer service skills with the ability to communicate technical issues clearly and professionally. * Strong problem-solving abilities and the ability to work autonomously onsite. How to Apply If you are a proactive, technically strong, and customer-driven IT support professional, please submit your CV as soon as possible to be considered

United Kingdom

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English

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