Operations Shift Leader, NB

Operations Shift Leader, NB - 14468

Tishomingo, OK | Gaming | Part Time 38

Posted 3 days ago | | Apply before January 2, 2025

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Description

We are currently looking for a Part Time 38 Operations Shift Leader, NB to join our Tishomingo Gaming Operations team located at the Tishomingo Gaming working .
Summary:
Responsible for all gaming prize payout transactions during designated shift. Ensures compliance issues are met with all gaming regulations and internal policies and procedures are being followed.
Responsibilities:
* Provides first class customer service - courteous and helpful to all internal and external customer types
* Answers questions in a courteous and professional manner
* Partners with internal and external services as needed to ensure appropriate referral is made
* Greets and engages with a smile
* Determines needs, seeks positive experience and outcomes
* Completes all training and development requirements and participates in continuing education opportunities
* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
* Maintains general upkeep of work area and maintains a safe environment
* Maintains and promotes professionalism
* Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
* Adheres to Chickasaw Nation dress code standards
* Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
* Cleans assigned area
* Cleans and sweeps floors
* Cleans and sanitizes bathrooms
* May empty ash trays
* Disposes of trash
* May clean exterior areas such as parking lots and sidewalks
* Aligns seats close to machines in gaming areas
* Answers basic customer questions concerning gaming machines based on basic understanding of payout and machine operations
* Initiates minor machine repair and maintenance such as changing paper in gaming machines, bill acceptor cleaning, ticket replacement, cabinet cleaning, etc.
* Hourly jackpot and taxable prizes reports, including W2-G, 1099, Title 31 Multiple Transaction Logs and other gaming activity logs for jackpots, machine issues, traffic flow, etc.
* Assists with orientation, special activities and training on specific procedures, tasks or equipment
* Ensures all audits, reports and other operational communications are accurate and timely
* Completes a variety of standard and ad hoc reports as required
* Assists staff with accomplishing goals
* Ensures staff stays in assigned areas
* Investigates and resolves discrepancies
* Resolves minor employee concerns
* Communicates area performance and operational information to line of support
* Approves/denies time off requests
* Performs all other duties as assigned

Competencies:
Essential:
* Able to follow instructions, both written and oral
* Ensures compliance
* Able to adhere to all scheduling and attendance requirements
* Honesty, truthfulness, reliability, accountability
* Able to read, understand and apply regulations and policies
* Works well within a team
* Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
* Writes effective communications with team, departments, guests and management
* Keeps written records

Skills:
Essential:
* Count lrg amts of cash by hand / with cash counting machines
* Basic Computer skills
* Perform minor repairs on gaming machines

Experience:
Essential:
* 1 year directly related experience

Education:
Essential:
* High School, GED or Equivalent

Credentials:
Essential:
* Pass gaming background check
* Gaming license or permit as required by assigned position

Working Conditions:
Essential:
* May work where cigarette smoking occurs
* Bright and Flashing lights
* Fast-paced
* May work in loud or noisy areas
* Noisy
* Potential exposure to blue and or white light
* Communications written, verbal
* May be required to assist individuals who are emotionally disturbed
* Pass pre-employment drug test
* Hand-eye coord, reach and grasp
* Manual dexterity
* Sometimes lift and or carry up to 50 lbs
* Standing up to 100% of shift
* Visual acuity for detail, distance, color, depth perception
* Walking up to 100% of shift
* May work day shift
* May work evening shift
* May work holidays
* May work night shift
* May be on-call
* May work rotating shifts
* May work weekend shift

#IND

Work Location: In person