Customer Success Specialist

If you're eager to drive growth, support customers across global markets, and make a lasting impact in the world of outdoor living — this is the place to be.

As a Customer Success Specialist at PERGOLUX, you'll be the key link between our customers, product teams, and logistics partners — ensuring a seamless experience from first inquiry to post-installation satisfaction. You'll manage escalations, optimize processes, and help customers turn their dream outdoor spaces into reality.

• Serve as the primary contact for technical requests between Product Development and Customer Service.
• Act as the liaison between Customer Service, Logistics, and the Warehouse, ensuring smooth day-to-day operations.
• Prioritize orders across Customer Service and Marketing to align with business goals.
• Manage communication with installation partners to ensure successful on-site delivery and setup.
• Handle second-level customer escalations with professionalism and empathy.
• Process refund requests and manage payment disputes efficiently and transparently.
• Lead weekly Customer Service meetings and provide one-on-one support for complex cases.
• Conduct onboarding sessions and product training for new Customer Service team members.

• 2–3 years of experience in customer success, account management, or a similar role.
• Excellent written and verbal communication skills in English; additional languages are a plus.
• Strong organizational and prioritization abilities in a dynamic environment.
• Technical understanding and a solution-oriented mindset.
• Experienced in complaint handling, conflict resolution, and process optimization.
• Skilled at building lasting customer relationships through empathy and active listening.
• Familiarity with CRM systems and customer journey mapping.
• Proactive, self-motivated, and adaptable to changing priorities.

• High Impact & Growth – Shape PERGOLUX's customer experience and grow your career in a fast-scaling global brand.
• Competitive Compensation
• Team Culture & Events – Join a supportive, international team with regular events, summer parties, and after-work gatherings.
• Comfort & Convenience – Free drinks and snacks to keep you fueled throughout the day.
• Health insurance
• Retirement Plan
• Vacation and sick days
• Employee discounts on all PERGOLUX products.