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Essential Duties Deliver advanced technical and informational support to users of client's computer systems in a timely, accurate, and courteous manner. Assist with installing, configuring, and supporting Windows-based equipment and applications within the network environment. Support the setup and execution of video conferences and firm events. Help users navigate Zoom, Microsoft Teams, and other video and teleconferencing platforms. Perform routine maintenance on computers, printers, and other peripherals, including connecting devices to wireless networks, clearing paper jams, replacing toner, and relocating or temporarily setting up equipment. Ensure all incident tickets are resolved promptly. Install new software packages on firm devices and assist users in onboarding and becoming proficient with firm technology. Carry out office setups and relocations as needed. Assist with hardware and software documentation and inventory tracking. Follow client's technology standards and all data protection and security awareness policies and procedures. Support equipment procurement for events through third-party vendors. Monitor depositions, meetings, and similar proceedings conducted on virtual platforms, providing technical support and assisting clients, videographers, and court reporters with any issues that arise. Keep the manager updated on project status, problem areas, and user satisfaction. Perform other related duties as assigned. Skills Required for Success Strong oral and written communication skills for assisting computer users with questions and issues. Excellent customer service skills and the ability to work effectively in a challenging environment. Knowledge of video conferencing systems and web-based conferencing equipment. Ability to work effectively both independently and as part of a team. Skill in translating technical information for non-technical users. Strong organizational skills and the ability to prioritize multiple tasks. Thorough knowledge of Microsoft Windows and the Microsoft Office Suite. General understanding of PC LANs and networks, including Windows environments. Ability to quickly learn new applications and updates to existing systems. Education and Experience Experience in the legal field is preferred. At least three years of experience working in a Windows and network environment. An associate or bachelor's degree is preferred but not required. Detail oriented certifications are preferred but not required. Would like to see a MOUS Microsoft Office User Support or MOS- Microsoft Office specialist Certifications. Ability to understand procedures and instructions relevant to the IT function.
Languages
- English
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