IT Support Engineer (m/w/d)

INTRODUCTION:
On behalf of our client, a global healthcare group in Bern, albedis is looking for a hands-on and service-oriented

IT Support Engineer (m/w/d)
to strengthen their Digital Services team.ASSIGNMENT DESCRIPTION:

• Provide 1st-level support for hardware, software, and network issues
• Set up and maintain IT equipment (laptops, mobile devices, printers, VC systems)
• Assist users and resolve technical issues promptly
• Monitor IT systems and ensure compliance with internal IT security standards
• Manage software, hardware inventory, licenses, and service desk tickets
• Support Microsoft 365 adoption and usage (Outlook, Teams, SharePoint, etc.)
• Collaborate with external IT providers and internal teams
• Participate in IT operations, security tasks, and ad-hoc projects

REQUIRED PROFILE:

• Degree in Computer Science, Engineering, or a related field
• 3+ years of experience in IT support or workplace operations
• Strong hands-on knowledge of Microsoft 365; experience with Azure and Intune a plus
• Good understanding of IT security, compliance, and service management (ITIL is a plus)
• Proactive, structured, and user-focused approach to problem-solving
• Fluent in English (German is a plus)
• Comfortable in a multicultural, collaborative, and agile work environment

What s offered

• A dynamic, international workplace in Bern
• Opportunities to contribute to digital transformation in a growing team
• Close collaboration with IT and business stakeholders
• No travel required