Technical Lead – AI Receptionist PlatformAbby Connect • San Francisco, California, United States
Technical Lead – AI Receptionist Platform
Abby Connect
- San Francisco, California, United States
- San Francisco, California, United States
About
*Compensation:* $180K–$200K
*Type:* Full-Time | Leadership Role
About Abby Connect
Abby Connect is a fast-growing customer experience company helping small businesses deliver personal, professional, and scalable communication. Our live receptionist services have powered thousands of client interactions every day for over a decade, and we’re now expanding our technology portfolio with *AI-driven products* that combine human empathy with intelligent automation.
The *AI Receptionist Platform* is Abby Connect’s latest innovation — an intelligent voice system that manages scheduling, intake, and communication in natural conversation. It’s a critical part of our long-term strategy to redefine how businesses handle customer calls.
The Role
We’re looking for an experienced *Technical Lead* to take ownership of our AI Receptionist platform — overseeing technical direction, guiding development efforts, and partnering closely with executive leadership to evolve a proven, production system.
This person will work directly with the CEO and collaborate with cross-functional teams across product, operations, and AI. You’ll ensure our technology continues to scale, stay reliable, and deliver an outstanding customer experience.
What You’ll Do
* *Lead technical direction* for our AI Receptionist platform, from system architecture to production deployment.
* *Oversee engineering quality* — drive scalability, security, and performance across services and integrations.
* *Partner with product and leadership* to translate business goals into technical execution.
* *Collaborate cross-functionally* with operations, AI/voice partners, and client systems.
* *Guide and mentor future hires* as the team expands.
* *Continuously improve* infrastructure, testing, and monitoring to support reliable growth.
What We’re Looking For
* 8+ years of experience in software engineering — strong background in backend or full-stack development.
* Proven experience designing or maintaining *complex, production-scale systems* (SaaS, AI, communications, or data-driven platforms).
* Strong architectural instincts and practical experience with modern cloud infrastructure (AWS, GCP, or Azure).
* Excellent technical judgment, communication skills, and ability to balance speed and stability.
* Thrives in collaborative environments — proactive, curious, and focused on results.
* Bonus: Experience in voice AI, NLP, or call automation systems.
Why Join Abby Connect
* *Impact:* You’ll play a key role in the next phase of Abby Connect’s growth — driving the technology behind a product already in market.
* *Stability + Innovation:* We’re profitable, established, and expanding into new AI-driven lines of business.
* *Ownership:* Influence architectural decisions and shape how we scale our technology and team.
* *Mission:* We believe the future of customer service combines human understanding with AI precision.
* *Collaboration:* Work closely with executive leadership to bridge product, AI, and operations.
Compensation & Benefits
* Competitive SF-based salary: $180K–$200K
* Comprehensive health, dental, and vision insurance
* Paid holidays + flexible PTO
* Growth path into future engineering leadership
Abby Connect’s Values
* *Human first:* We build technology that amplifies human connection.
* *Own the outcome:* We take initiative, not orders.
* *Learn fast:* We test, iterate, and adapt.
* *Collaborate openly:* Everyone has a voice in shaping the product and company.
Job Type: Full-time
Pay: $180,000.00 - $200,000.00 per year
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Employee discount
* Health insurance
* Life insurance
* Paid time off
* Parental leave
* Referral program
* Retirement plan
* Vision insurance
Application Question(s):
* Are you located in San Francisco or within commutable distance? This is an in person role in our San Francisco office.
* Can you describe a recent project where you personally built and shipped an AI/LLM feature (e.g., RAG pipeline, agent workflow, LLM-integrated API)?
* Are you comfortable writing production-level code daily in either TypeScript or Python?
* Have you directly implemented vector search or retrieval-augmented generation (RAG) using tools like Pinecone, Weaviate, FAISS, Qdrant, or a similar vector DB?
* Do you have experience working in a fast-paced startup or small engineering team where you owned features end-to-end (architecture → code → testing → deployment)?
Work Location: In person
Languages
- English
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