Date Posted: 11/12/2025
Req ID: 45782
Faculty/Division: Library
Department: Info. Technology Service
Campus: St. George (Downtown Toronto)
Description:
About Us:
The University of Toronto Libraries (UTL) system is the largest academic library in Canada and is ranked in the top five among peer institutions in North America.
Thesystem comprises 40 libraries located across three university campuses: St.George, Mississauga, and Scarborough. This diverse and extensive network of
collegelibraries, special collections, and specialized information centres plays a pivotal role in supporting the teaching, scholarly, and research needs of nearly
100,000 students enrolled in a wide array of graduate, professional, and undergraduate programs.
The library system provides access to millions of resources in various formats, including electronic, print, audio-visual, data and geospatial materials. UTL also
boastsimpressive holdings of archival material and substantial digital collections, securely preserved in the libraries' data centre. The staff at UTL are integral to the
academicand scholarly enterprise, working closely with faculty and students to support their teaching, learning, and research requirements. They are subject matter
experts; theyare skilled in research data management, collections, statistics, GIS, metadata, digital preservation, scholarly communications, copyright, teaching,
knowledge synthesis,open access and much more. Our work is grounded in our commitment to support equity, diversity, and inclusion. UTL continuously evolves to
meet the changingacademic priorities and pressures at the University and within the broader landscape of higher education
Your Opportunity:
Reporting to the Metadata Technologies Manager, the Senior Library Systems Administrator will play a lead role in technical support and problem resolution for the Library Services Platform (LSP), Discovery Services and other related library applications. As a member of the LSP Management Team, the Senior Library Systems Administrator will perform system configurations across all functional areas; create, monitor and provide support for system integrations and import/export processes; run automated jobs to support library functions and workflows; and support peripheral applications related to the LSP. The incumbent will produce staff communications, LSP documentation and training initiatives; and handle additional project work and other related duties as assigned.
Duties and responsibilities include but are not limited to::
Technical Support Services
Plays lead role in technical support and problem resolution for the Library Services Platform Responsible for LSP ticket management and assignment; handles support issues directly or refers issues as needed. Acts as key contact for vendor product support; evaluates and tests new software releases; monitors system performance using a variety of appropriate methods, remediates or refers issues as required. Participates in development of LSP policies and procedures; ensures LSP issues are handled in compliance with defined protocols. Creates, runs and exports analytical reports to support member libraries. Prepares and distributes LSP-related documentation; contributes to the development and delivery of training programs as part of software support services. Participates in risk assessments to identify potential security risks associated with online systems, tools and resources. Technical Operations
Performs system configurations for all libraries and across all functional areas; works collaboratively with domain experts to ensure the system supports library workflows. Monitors and supports system integrations and import/export jobs, runs system jobs to support library workflows and operations, tests system updates, and monitors overall system health; remediates or refers issues as appropriate. Configures LSP staff user accounts, including the application of roles and privileges; ensures adherence to relevant policies; administers accounts for applications related to the LSP. Collaborates with other technical staff to configure, administer, and troubleshoot peripheral software and systems; interfaces with system vendors as required. Investigates new system software and integrations in collaboration with domain experts.
Qualifications (Minimum):
EDUCATION:
University degree in a related field, e.g., Computer Science, or equivalent combination of education and experience required. Successful applicant will also be required to qualify as a certified administrator on the current LSP platform. EXPERIENCE:
Minimum of five years related experience, or combination of education and experience required Demonstrated excellence in provision of user-focused technology support to a wide range of users. Experience in library services platform administration, Working knowledge of current web operations environments and demonstrated advanced ability to troubleshoot technical problems. Demonstrated experience with cascading stylesheets, XSLT; knowledge of printing configuration. Understanding of bibliographic metadata standards and formats, and broad knowledge of library workflows highly desirable. Working knowledge and experience with creating, parsing, and transforming common exchange formats such as XML, JSON etc. Working knowledge of relevant software environments, and ability to automate processes through shell scripting and other methods highly desirable.
SKILLS:
Ability to thrive in a team-based work environment Excellent judgment and demonstrated strong organizational, analytical, and time management skills Demonstrated accuracy and attention to detail Ability to work effectively with technology in a fast-paced environment while managing competing priorities Ability to proactively acquire new technical skills in a rapidly-evolving environment. Excellent oral and written communication skills; excellent interpersonal and customer service skills Experience working in a higher-education setting Demonstrated commitment to the values of inclusivity, diversity, anti-racism, equity and accessibility. Closing Date: 11/30/2025, 11:59PM ET
Employee Group: CUPE 1230
Appointment Type: Budget - Continuing
Schedule:
Pay Scale Group & Hiring Zone: CUPE U) - Step 1: $100,613 - Step 2: $105,132 - Step 3: $109,888
Job Category: Information Technology (IT)
