Strategic Customer Success Manager
Apply Digital
- Forest City, New Brunswick, Canada
- Forest City, New Brunswick, Canada
About
Our 750 team members have helped transform global companies like Kraft Heinz, NFL, Moderna, Lululemon, Dropbox, Atlassian, A E Networks, and The Very Group
Apply Digital was founded in 2016 in Vancouver, Canada. In the past nine years, we have grown to nine cities across North America, South America, the UK, and Europe
At Apply Digital, we believe in the "One Team" approach, where we operate within a 'pod' structure. Each pod brings together senior leadership, subject matter experts, and cross-functional skill sets, all working within a common tech and delivery framework. This structure is underpinned by well-oiled scrum and sprint cadences, keeping teams in step to release often and retrospectives to ensure we progress toward the desired outcomes
Wherever we work in the world, we envision Apply Digital as a safe, empowered, respectful, and fun community for people, every single day. Together, we work to embody our SHAPE (smart, humble, active, positive, and excellent) values and make Apply Digital a space for our team to connect, grow, and support each other to make a difference Visit our Careers page to learn how we can unlock your potential
About Us: Our Marketing Services division is a rapidly expanding full-service MarTech team with members across the US, Europe, LATAM, and Asia. We bridge the gap between creative, marketing, and strategy—specializing in cross-channel content strategy, creation, and distribution (email, paid social, push, SMS), and MarTech implementations
Role Overview: We're looking for a senior-level Strategic Customer Success Manager to join our growing Marketing Services team. This role is ideal for someone who combines deep email marketing expertise with strong project management and client leadership skills
You'll partner closely with cross-functional teams to deliver complex marketing programs for enterprise clients, drive renewals and expansions, and help build scalable processes that elevate the team The ideal candidate has a strong understanding of marketing automation platforms and lifecycle strategy, with proven success leading enterprise clients through technical and strategic initiatives
Preferred Location & Time Zone: Eastern Time Zone preferred for optimal collaboration with leadership and client teams. Open to candidates in Central or Atlantic Time Zones with sufficient overlap for client and internal meetings
Responsibilities:
Great projects: Broaden your skills on a range of engaging projects with international brands that have a global impact An inclusive and safe environment: We're truly committed to building a culture where you are celebrated and everyone feels welcome and safe Learning opportunities: We offer generous training budgets, including partner tech certifications, custom learning plans, workshops, mentorship, and peer support Generous vacation policy: Work-life balance is key to our team's success, so we offer ample time away from work to promote overall well-being Customizable benefits: Tailor your extended health and dental plan to your needs, priorities, and preferences Flexible work arrangements: We work in a variety of ways, from remote to in-office, to a blend of both
Apply Digital is committed to building a culture where differences are celebrated and everyone feels welcome. That's why we value equal opportunity and nurture an inclusive workplace where our individual differences are recognized and valued For more information, visit the Diversity, Equity, and Inclusion (DEI) section of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by emailing us
Languages
- English
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