Director, Digital Experience and Communication Services

Salary Range: $123,100.01 to $173,500.00 per annum

Union/Excluded: Excluded

Security Screening: Required

Job Type: Regular full time 

Additional Info: An eligibility list to fill future vacancies may be established.

We are seeking a Director, Digital Experience and Communication Services to join our team in VICTORIA, British Columbia, Canada. 

Are you a visionary leader passionate about transforming digital communications and client experiences? Join our team as the Director, Digital Experience and Communication Services where you'll shape the future of member and employer engagement through innovative, omni-channel strategies.

In this strategic role, you'll lead a dynamic team focused on enhancing the member and employer journey by integrating cutting-edge digital technologies, user experience (UX) design, and impactful communications. Partnering with senior leaders across the organization, you'll define and deliver a compelling digital vision that meets current needs and anticipates future service expectations.

You'll drive initiatives that build lasting relationships, elevate brand value, and improve satisfaction through data-driven insights and performance metrics. As a thought leader, you'll inspire innovation, foster accountability, and ensure alignment across teams, service providers, and partners to maximize outcomes and deliver measurable value.

Hybrid Work Model 

This position is located in our Victoria, BC office. You will have the flexibility to work part of the time on-campus and part of the time off-campus. The requirement for on-campus presence is a minimum of 40% of your schedule in a month. 

Additional requirements are determined by the role functions and operational needs of each business area.