WSSC Water
Product Manager, Core Infrastructure & Business Intelligence
- +2
- +6
- Laurel, Maryland, United States
- +2
- +6
- Laurel, Maryland, United States
About
Essential Functions
Leads and manages complex department-wide programs to ensure the delivery of individual projects following established WSSC Water policies and procedures
Forms and leads internal project teams to deliver the program deliverables
Develops and implements plans that include a breakdown of work structures, processes, dependencies, resources, stakeholders, risks, and schedules
Defines and implements 5-year digital roadmaps for planning and executing product lines and defining short-term outcomes to meet business objectives
Collaborates with stakeholders to identify and define key features for the customer service application suite, including internal and external facing applications
Gathers and documents detailed business requirements to guide the development process
Oversees the project lifecycle from inception to delivery, ensuring timely and within-budget completion
Evaluates and prioritizes product enhancements based on customer feedback, market trends, and business goals
Coordinates with IT Development, IT Quality Assurance, and CSD Training teams to plan and execute application releases
Manages and allocates resources effectively to ensure project success
Leads and mentors a team of Customer Service Operations Specialists, Collections Data Analysts, and Workforce Analysts, providing guidance and support to ensure their success
Communicates clearly and consistently with stakeholders, providing updates on project status and road map
Conducts market research to stay informed about industry trends and computer offerings
Supervises employees, including selecting or recommending selection, training, assigning and evaluating work, counseling, disciplining, and/or termination or recommending termination
Other Functions
Works with customer service department internal customers and project delivery teams to establish critical quality control checkpoints, including acceptance criteria sign-off, project schedule and timeline commitments, critical path definition, training, and project status reporting
Leads day-to-day coordination for the various project teams and subject matter experts (SMEs) to ensure cross-departmental communication, problem identification, and resolution
Facilitates all communication between the project teams and customer service department divisions
Ensures on-time, on-budget delivery of fast-track, high-profile projects using innovative delivery methods
Provides quality assurance of project work plans and technical documents
Coordinates with change management teams to ensure all impacted user groups are informed and consulted with proactive communication, training, and change management
Performs other related duties as assigned
Work Environment And Physical Demands
Work is performed in a business casual office environment
Required Knowledge, Skills, And Abilities
Excellent portfolio, program, and project management skills
Comprehensive knowledge of project management concepts
Exceptional analytical and conceptual skills, translating complex concepts using simple terms and examples
Extensive knowledge of business process design, workflows, data analysis, and business performance measurements
Strong knowledge of budgeting and financial management
Demonstrated ability to lead, engage, and work with staff and other partners on process improvement and creative problem-solving
Ability to influence and work collaboratively with diverse stakeholders to determine the best solutions
Ability to establish and maintain effective working relationships with other WSSC Water Departments, consultants, and vendors
Ability to effectively direct the work of project team members engaged in a variety of activities and major projects
Ability to communicate effectively, both verbally and in writing, regarding complex technical and administrative matters
Ability to prepare and deliver presentations to senior management
Ability to work independently with strong negotiating, problem-solving, and analytical skills
Minimum Education, Experience Requirements
Bachelor’s degree
PMP certification
6+ years’ experience in project management, business analysis, or related experience
Nice-to-have skills
- Budgeting
- Business Analysis
- Change Management
- Data Analysis
- Financial Management
- Project Management
Work experience
- Product Owner / Product Manager
- Business Analyst
Languages
- English