Software Support Engineer (Helpdesk)

Responsible for maintaining high level of user acceptance and utilization of Murata’s Business Software Applications. He or she is the primary contact person for users who require knowledge and support on topics related to applications.

• Provide fast and effective resolution to application issues and application user complaints
• Identify the root causes of application errors, escalating serious concerns and/or unknown problems to the Application Development Team
• Keep users informed in case of Applications Service outage or degradation
• Follow processes to track and maintain high user satisfaction
• Create and maintain effective and high quality documentation of processes
• Proactively support reduction of application issues by analyzing common complaints and problems reported by application users, and formulate solutions together with the Management and Software Development Team
• Improve user knowledge on Murata’s applications by conducting user trainings, writing and editing training manuals
• Assist with application design and development by working closely with Software Development Team to identify and resolve potential issues in the development stage. Analyze all aspects of the software and make suggestions throughout the development phase to help avoid issues in the final product

• Bachelor's or Associate Degree in any Field
• Min. 2 years of professional experience in a Customer or User Support role
• Effective communication skills
• Effective at problem solving
• Technically proficient
• Fluent in English (speaking and writing)