User Researcher and Experience Designer M/W

User Researcher and Experience Designer M/W

Entity description:
At Digital & IT, we harness the power of the latest technological advances and our history of industrial excellence to foster innovation and enable Air Liquide’s talents to thrive.

How will you CONTRIBUTE and GROW at Air Liquide?
As part of Air Liquide Digital & IT ecosystem and its Digital Factories, the Product Design team (user researchers, service designers, UX designers, software engineers, and Digital producers) aims to understand, design, and develop user-centric digital solutions to accelerate value creation of transformative initiatives through product-centric and data-driven approaches.

Your responsibilities will include:

1. Research and synthesis: You will formulate user-centric and research-based insights and actionable recommendations to support our partners’ decision-making process and guide design teams. This position requires a strong interest in qualitative research approaches (ex: Behavioral personas, journey analysis).
2. Target Experience Definition: Based on research findings, you will define target experiences that take into account the needs, motivations, and aspirations of the concerned users and solution providers (ex: user journey, service blueprint). You will be responsible for conceptualizing and defining concepts of digital products and services to ensure engagement from users and stakeholders (ex: product and service definition workshop, user story definition).
3. Visual Thinking: You will embody findings and recommendations through visual artifacts in order to engage and align internal partners towards a shared vision with various visualization techniques (ex: concept modelisation, stakeholder mapping).
4. Project lead: You will lead multiple strategic projects and initiatives with a high level of autonomy while guiding junior practitioners and managing stakeholders in order to ensure optimal delivery.
5. Business Design: You will support the definition of the strategic business challenges and figuring out how to create, deliver, and capture values with evidence-based approaches (ex: value proposition, value mapping).

Are you a MATCH?

• Master degree in Design (Strategic Design, User research, Service Design, Interaction Design), Humanities, Innovation Management or a related academic field.
• You have at least 5 years of experience in corporate environments, consulting, agencies, or startups with direct interactions with clients and internal business partners.

Technical Skills:

• You can conduct rigorous user research and define actionable insights.
• You have the ability to create targeted experiences that are based on user-centered and business-focused concepts.
• You are able to model engaging visual artifacts (use of Figma and Adobe).

Interpersonal Skills:

• You have the ability to confidently lead multiple projects and manage stakeholders in international contexts.
• You possess a growth mindset, as you need to see challenges as opportunities and help drive a positive culture. You are solution-oriented and a team player.
• You demonstrate good communication and synthesis skills.

Languages:

• English: fluent, written and spoken.
• French: fluent, written and spoken.

Our Differences make our Performance:
At Air Liquide, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders, and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success, and creating an engaging environment in a changing world.

• Niveau hiérarchique Manager

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