IT Support Manager (Europe)

???? About the team

At Equativ, we’re on a mission to develop advertising technologies that empower our customers to reach their digital business goals. This means that we rely on massively scalable, widely distributed, highly available, and efficient software systems; the platform deals with over 3 millions requests per second managed by 3,000 servers.

Our innovation team based in Paris, Nantes, Limoges, Krakow and Berlin is composed of 100+ straightforward and energetic engineers working in an Agile environment and ready to tackle the most complex technical challenges.

The IT Support Manager will be responsible for managing the IT Support team for Europe (3 people). This team is in charge of a wide range of tasks, including onboarding/offboarding users, handling IT Desk tickets, configuring audio/video systems in meeting rooms, managing daily tasks on Google Workspace.

The successful candidate will be fluent in English and French. She/he will have excellent leadership skills, and a strong experience in IT support management.

️ Your missions

• Manage IT Support team, including training, evaluating performance, and providing ongoing support and development
• Monitor and optimize IT Support performance metrics to identify areas for improvement and implement necessary changes
• Improve existing processes, and/or create new ones
• Stay up-to-date with the latest technology trends and best practices to ensure the company's IT Support provides a high quality level of services
• Handle efficient and clear communication to employees about IT issues / fix / …
• Be proactive for physical equipment in offices (printers, meeting rooms, flex office desk, ...) to ensure a high level of satisfaction for all users

????‍???? About you

• You have 3+ years of experience within an IT Support function and a minimum of 2+ years of experience in managing an IT support team
• Excellent leadership, communication and team management skills
• You love helping people and investigating to solve problems in a fast-paced environment, and you demonstrate strong customer service skills
• You have an understanding of network and security best practices in the corporate environment
• You are eager to learn
• Fluent English

???? About us

Equativ is the new single name for Smart Adserver, DynAdmic, LiquidM and Nowtilus — four proven innovators in advertising technology. The vertically integrated company provides brand and privacy-safe solutions that empower its clients to achieve maximum impact while respecting the rights of consumers. The union combines client expertise and engineering excellence to serve the interests of both the supply-side and demand-side with equal professionalism and technical sophistication.

Headquartered in Paris and New York, Equativ operates globally with a team of more than 550 people in 20 offices. Equativ offers the market its own independent ad server, SSP, buyer tools, and media services to fulfill the promise of advertising technology. Learn more at Equativ.com.

The company is ranked on the Deloitte Technology Fast 500 EMEA and in the Financial Times’ FT 1000: Europe’s Fastest-Growing Companies.

Equativ (formerly Smart AdServer) has been awarded the HappyIndex@Work label and is proud to be among the best companies in the ChooseMyCompany ranking, recognized for its flexible working environment.

Come and lead the charge with us in building a transparent ecosystem based on quality!

-

Equativ is an equal opportunity employer. Equal access to employment, services, and programs are available to everyone, regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require reasonable accommodation throughout the application and/or interview process, please contact the recruitment team at ta-team@equativ.com.