Intermediate Deskside Support Specialist

INTERMEDIATE DESKSIDE SUPPORT SPECIALIST

Our client is seeking an Intermediate/Senior Deskside Support Specialist to join their team. This role is based out of Mississauga and will involve a variety of technical responsibilities, as well as some travel to support other remote locations. The ideal candidate will have a strong background in providing excellent customer service and hands-on IT support.

RESPONSIBILITIES:

• Windows 11 Rollout:
  Participate in and lead the deployment and migration of systems to Windows 11.
• Improve Existing Delivery:
  Proactively identify and implement improvements to current deskside support processes and service delivery.
• Day-to-Day Deskside Operations:
  Provide technical support for all hardware and software issues, including troubleshooting, diagnosis, and resolution for end-users.
• Application Installation:
  Install, configure, and update a variety of applications as required by business needs.
• Hardware Maintenance:
  Perform hardware maintenance tasks such as changing cables, setting up new workstations, and other physical IT infrastructure tasks.

QUALIFICATIONS:

• Strong knowledge of Windows operating systems, with specific experience in Windows 11
• Proficiency in troubleshooting hardware and software issues
• Excellent customer service and communication skills, with a patient and professional demeanor
• Ability to work independently and as part of a team
• Flexibility to work overtime as needed

Hourly Rate: $35 - $40/hour

4 month contract to start

Fully Onsite - some travel will be required to Thunder Bay, Timmons and Hanover

If you're interested, please reply with a copy of your updated CV.

I will be in contact quickly to discuss additional info and next steps.