Commercial Dispatcher

We are Waste Connections of Canada, an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout the U.S. and Canada. We're proud to be a different kind of company with a different kind of culture. One where self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every day.

Our priority is to make sure we hire professional customer service representatives that care about the safety of our drivers and the service provided to the community. As a Dispatcher with us, your key responsibilities will include:

• Coordinate and manage driver routes and schedules to ensure timely and efficient commercial waste collection across multiple service lines.
• Monitor daily driver progress, provide real-time updates and route adjustments, and resolve service-related issues to maintain high standards.
• Communicate effectively with drivers, internal teams, and customers via phone and email to address inquiries, concerns, and special service requests.
• Oversee route planning and major geographic changes within the Trux operating system, including daily route closing and maintenance.
• Collaborate with operations and field teams to optimize service delivery, safety, and customer satisfaction.
• Track fleet performance and ensure compliance with safety regulations and company policies.
• Respond to customer inquiries and service disruptions, ensuring prompt resolution and maintaining positive relationships.
• Support a team-oriented environment, working closely with seven operations staff and a field team of 30+ drivers to drive continuous improvement.

• 1+ years of experience in a high-volume dispatch or logistics environment.
• Strong multitasking skills and the ability to work in a fast-paced setting.
• Experience with dispatching software and Microsoft Word, Excel, and Outlook.
• Excellent verbal and written communication skills.

• Competitive Wages: $50-55k annually depending on your experience
• Retirement Plan with company match – let us help you save for your future.
• Comprehensive Benefits – Medical, Dental, Vision.
• Perks, perks, perks Employee Assistance Program, Scholarship Opportunities for kids, Employee Stock Purchase Plan.
• Insurance Coverage – Life, Short-Term/Long-Term Disability.