IT Support Technician / Helpdesk Support

About the Role: We are looking for a proactive and customer-focused IT Support Technician to join our growing team in Manchester. You'll be the go-to person for all things tech, ensuring smooth day-to-day operations by supporting hardware, software, and networking issues.

Key Responsibilities:

Provide 1st and 2nd line IT support to staff onsite and remotely

Troubleshoot hardware, software, and network issues

Install, configure, and maintain desktops, laptops, and mobile devices

Manage user accounts, permissions, and access control

Assist in IT projects, including system upgrades and migrations

Maintain documentation of IT procedures and support logs

Requirements:

Previous experience in an IT support or service desk role

Strong knowledge of Windows OS, Microsoft 365, and Active Directory

Basic networking knowledge (DNS, DHCP, TCP/IP)

Excellent problem-solving and communication skills

A logical, methodical approach and ability to prioritise tasks

Relevant certifications (e.g. CompTIA A+, Microsoft, ITIL) – desirable but not essential

What We Offer:

Competitive salary & pension scheme

Supportive team environment

Ongoing training & development

Opportunities for progression

Onsite parking & modern office facilities