IT & Operations Lead

Trinity Finance

+3
+6
Dudley, England, United Kingdom

+3
+6
Dudley, England, United Kingdom

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About

We’re recruiting on behalf of a well-established manufacturing company based in Brierley Hill who are looking for an experienced Information Technology & Operations Specialist. This role is key to driving continuous improvement across warehouse operations through the effective use of IT systems and digital tools — with a focus on improving accuracy, speed, and cost efficiency to support long-term business growth. Key Responsibilities Warehouse Operations * Streamline daily warehouse activities (inventory management, shipping, receiving, and order fulfilment) through the use of IT and process improvement. * Implement best practices to enhance safety, accuracy, and operational efficiency. * Analyse operational data to identify areas for cost reduction and opportunities for digital transformation. * Monitor and report on key KPIs such as inventory accuracy, order cycle time, and perpetual inventory performance. * Manage consumables and oversee maintenance of warehouse equipment (e.g. forklifts, conveyors, scanners). IT & Infrastructure Support * Provide day-to-day support for IT hardware and systems used in both warehouse and office environments (barcode scanners, printers, networks, telecommunications, etc.). * Liaise with external IT vendors for system maintenance and troubleshooting. * Be available for out-of-hours support in emergencies or planned maintenance. * Track and maintain IT assets and infrastructure, including the company phone system (Mitel). * Maintain and regularly update the company’s business continuity plans. * Ensure compliance with GDPR and manage data protection processes. ERP Management (Syspro) * Act as the first line of internal support for Syspro ERP issues. * Train and support staff across departments to maximise use of Syspro functionality. * Generate reports and analyse data within Syspro to support business decisions. Key Skills & Experience Required * Minimum 5 years’ experience in warehouse or operations management within a manufacturing or logistics environment. * Proven background in applying IT systems to improve operational performance. * Strong analytical and problem-solving abilities. * Project management and planning experience. * Excellent communication and leadership skills. * Experience in change management and people management. * Proficiency in data analytics and dashboard reporting. * Hands-on experience with Syspro (or a similar ERP system) highly desirable. What’s on Offer * Competitive salary (dependent on experience) * Opportunity to play a leading role in driving digital and operational transformation * Stable, long-established business with strong growth plans

Nice-to-have skills

Change Management
Communication
Data Analytics
Leadership
People Management
Project Management

Dudley, England, United Kingdom

Work experience

IT Project Manager
Systems Administrator
Digital specialist

Languages

English

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