Local City Dispatcher

Job Summary

We are seeking a detail-oriented and highly organized Local Dispatcher to coordinate daily transportation and logistics operations within our Local Department at Trans-Ontario Express. The ideal candidate will manage local freight movements, communicate effectively with drivers and clients, and ensure on-time pickups and deliveries throughout the GTA and Ontario. This role is essential in maintaining efficient dispatch operations and supporting our commitment to exceptional customer service and operational excellence.

Duties

• Coordinate and schedule daily pickup and delivery orders with customers and drivers.
• Monitor shipment progress and relay real-time status updates to clients.
• Communicate with drivers and customers to resolve scheduling or delivery issues promptly.
• Prepare and maintain all necessary dispatch documentation to ensure smooth operations.
• Enter accurate data into operational software systems for order tracking and reporting.
• Manage day-to-day dispatch functions in a fast-paced environment, ensuring timely freight movement.
• Collaborate with internal teams to maintain efficient local delivery operations.
• Ensure compliance with company policies and applicable transportation regulations.

Requirements

• Minimum 1 year of dispatching experience (preferred).
• Strong geographical knowledge of the GTA and Ontario.
• Excellent communication and customer service skills, with clear and professional phone etiquette.
• Proven ability to multi-task, prioritize, and work well under pressure.
• Quick learner with the ability to adapt to new dispatch or operational software.
• Experience handling Dangerous Goods shipments is an asset (but not required).
• Previous experience in a logistics or transportation environment is an asset.

Compensation & Benefits

• Competitive base salary.
• Extended health care benefits.
• Full-time, permanent position (Monday to Friday, 5:00 a.m. – 1:00 p.m).

About Trans-Ontario Express

Based in Scarborough, Ontario, Trans-Ontario Express has been a trusted name in transportation and logistics since 1979. With a fleet serving local, Western Canada, Quebec, and U.S. regions, we are dedicated to delivering reliable, customer-focused service. Join our team and help keep freight moving efficiently across Ontario and beyond.

Job Type: Full-time

Ability to commute/relocate:

• Scarborough, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Can you describe your familiarity with the geography of the Greater Toronto Area and Ontario?
• Do you have strong geographical knowledge of the GTA and Ontario?

Language:

• English (required)

Work Location: In person