Branch Manager

Branch Operation Manager – Ferguson Moving & Storage

Location: Victoria, British Columbia

Reports to: Regional Manager

Full-Time | Permanent | Exempt

Are you a hands-on leader who thrives on building strong teams, solving problems, and getting involved in the community? Do you enjoy a fast-paced environment where every day brings something new? If so, Ferguson Moving & Storage wants you to lead our Victoria branch as 
Branch Operations Manager.

About Us

For over 100 years, Ferguson Moving & Storage has helped families and businesses move with confidence. Known for 
"The Ferguson Way,"
 we deliver premium, concierge-level service in every move. Our people and our reputation set us apart — and we're looking for a motivated leader to drive operations and grow our presence in Victoria.

The Role

As Branch Operations Manager, you'll be the backbone of branch leadership — hiring, training, and mentoring crews, supporting sales, overseeing daily operations, and ensuring every move reflects Ferguson's high standards. You'll also champion 
community-focused marketing
 efforts, creating visibility, building partnerships, and being the face of Ferguson in Victoria.

This is a 
hands-on role,
 whether coaching crews, riding along on jobs, or engaging with the community, you'll be in the thick of it.

Key Responsibilities

Sales & Marketing Support

• Attend on-site appointments with HQ Sales
• Capture job details (photos, measurements, notes) for accurate pricing
• Represent Ferguson professionally with customers

Grassroots Marketing

• Execute local brand-building campaigns: signage, box blitzes, truck visibility, door hangers, realtor engagement, and community events

Hiring & Training

• Lead recruitment and onboarding for movers, drivers, and packers
• Run structured and refresher training sessions to maintain Ferguson standards

Operations & Reporting

• Oversee branch operations and dispatch
• Submit operational reports: job costing, KPIs, crew hours, and claims
• Ensure compliance with safety regulations and company policies

Leadership

• Mentor the Operations Team Lead and coach crews
• Act as the escalation point for complex customer issues or claims

Customer Experience

• Champion 
  "The Ferguson Way"
   by ensuring every move is professional, caring, and stress-free

What We're Looking For

• Enthusiastic, initiative-driven leader with excellent people skills
• At least 2 years of operations, logistics, or field service experience (moving industry experience is a strong asset)
• Strong organizational skills and ability to manage multiple priorities
• Comfortable balancing 
  office work, field leadership, and community-facing marketing
• Proactive problem solver who thrives in a hands-on, fast-paced environment

Compensation & Perks

• Base Salary:
   $60,000 – $65,000 per year
• Bonus Opportunities: Opportunities to earn additional compensation based on individual and branch performance
• Health Spending Account
• Career growth opportunities as Ferguson Moving expands nationally

Why Join Ferguson?

• Be part of a 100+ year brand built on trust, care, and excellence
• Lead a motivated team and directly impact branch success
• Play a dual role: operations leader + community brand builder
• Work with a leadership team that values initiative, collaboration, and innovation

Apply Now

Ready to lead operations, inspire teams, and be the face of Ferguson in Victoria? Send your resume and a short note explaining why you'd be a great fit