Part & Service Advisor

Job Overview
We are seeking a professional and customer-focused Service Advisor to join our automotive dealership team. The Service Advisor acts as the primary point of contact between customers and the service department, ensuring a seamless experience from vehicle intake to completion. This role requires excellent communication skills, mechanical knowledge, and a strong commitment to customer satisfaction. Previous dealership or mechanic experience is highly valued, and the ideal candidate will have a solid understanding of automotive repair processes. The Service Advisor plays a vital role in building customer trust, upselling additional services, and managing service transactions efficiently.

Duties

• Greet customers promptly and professionally upon arrival, establishing a positive rapport.
• Listen carefully to customer concerns and accurately document vehicle issues.
• Communicate effectively with technicians regarding repair needs and timelines.
• Provide detailed explanations of recommended services and repairs, ensuring customer understanding.
• Prepare accurate estimates for repairs and services, including parts and labor costs.
• Handle cash transactions and process payments securely at the point of sale.
• Keep customers informed about vehicle status throughout the repair process.
• Schedule service appointments efficiently to maximize shop productivity.
• Follow up with customers post-service to ensure satisfaction and encourage repeat business.

Skills

• Proven experience in a dealership or automotive service environment is preferred.
• Mechanical knowledge with an understanding of automotive repair processes.
• Excellent customer service skills with the ability to communicate technical information clearly.
• Ability to multitask effectively in a fast-paced environment while maintaining attention to detail.
• Professional appearance and demeanor, demonstrating reliability and integrity. This position offers an engaging work environment where technical expertise meets exceptional customer service, providing opportunities for growth within the automotive industry.

Job Type: Full-time

Pay: $37,440.00-$41,600.00 per year

Benefits:

• Dental care
• Extended health care
• Life insurance
• Paid time off

Work Location: In person