Freelance Quality &Tooling Specialist (ZZP)

What Will You Do?

As a Quality & Tooling Specialist, you will play a crucial role in our organization to ensuringthat our customer service teams deliver top-tier service.. You´ll ensure that our qualitystandards are upheld and that our team has the knowledge and skills to excel.

You rresponsibilities will include:

- You will be responsible for monitoring the quality of interactions.

- Developing and enhancing quality processes.

- Conducting internal audits to ensure all scripts are running smoothly.

- Designing and delivering impactful training programs & script changes.

- End responsible for the Customer Care tooling set-up & optimization.

- Collaborating continuously with colleagues across various departments to optimizeour services.

Next to being a nice colleague to work with, result driven and very customer focused personality you have:

• 3-5 years of experience in a quality assurance role within customer care, preferably in the retail industry.

• HBO work and thinklevel.

• Strong analytical skills with the ability to interpret data and drive actionable insights.

• Strong communication and interpersonal skills, capable of motivating and coaching teams.

• Proficiency in customer care tools and quality monitoring systems.

• Ability to design and deliver engaging and effective training programs.

• Fluent in Dutch and English (written and spoken). French is a plus.

What’s in it for you?

• Competitive salary and benefits package.

• A challenging role within an energetic team.

• Opportunities for professional growth and development.

• A collaborative and supportive work environment.

• The chance to make a significant impact in a leading retail organization.