Senior Solution Advisor

Job Description:

Job Title (Solventum) Senior Solution Advisor

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role
Solventum is seeking an Implementation Consultant for its Canadian Health Information Systems team.

As an Implementation consultant, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Collaborating with clients and Solventum internal team members to complete the project deliverables and implementation needs.
• Assessing current state workflow and work with implementation team to validate proposed future state fits with overall project objectives.
• Leading and working interactively with Solventum clients and Solventum team members to configure, test and validate the Solventum application environment.
• Leading issue resolution: communicating with client and internal teams on issue resolution and configuration change, tracking and documenting issues encountered.
• Performing problem isolation/analysis of issues, partner with support and escalations team in root cause analysis and troubleshooting.
• Training system administrators and end users
• Leading testing and go-live support. Interacting with customer's team on issue resolution and configuration changes.
• Keeping up to date with all new features, functions, business issues and implementation options. And contributing to the evolutionary growth of implementation infrastructure by developing and/or updating material, tools and programs.

Your Skills and Expertise 
 

To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:

• Bachelor’s Degree or higher from an accredited university OR High School Diploma/GED or higher from an accredited institution and a minimum of 6 years of experience in in lieu of the bachelor’s degree education requirement
• Minimum of three (3) combined years direct experience with support of software and/or implementation of software (preferably in a healthcare setting)
• Minimum of two (2) combined years of working knowledge of hospital and/or professional healthcare coding workflow
• Minimum of two (2) year' experience in a client facing implementation role

Additional qualifications that could help you succeed even further in this role include:

• Knowledge of Solventum HIS products
• Electronic Medical Record implementation experience
• Ability to solve problems in a logical, methodical, and time efficient manner
• Must be self-starter with ability to analyze and critically think. Excellent problem solving and organizational skills.
• Strong written/verbal communication skills and must be capable of maintaining superior customer relations in a fast-paced environment.
• Ability to quickly learn and apply new tools and technology
• Ability to travel

Work location: Choose 1:

• Remote (Job duties require occasionally go to customer site)

Travel: May include up to 10%

Relocation Assistance: May be authorized

Supporting Your Well-being 

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. 

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.  Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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Nice-to-have skills

• Problem Solving

• Mississauga, Ontario, Canada

Work experience

• Business Analyst
• Solutions Engineer
• IT Consultant

Languages

• English