1st Line IT Support Analyst (Helpdesk Support)Sharp • High Wycombe, England, United Kingdom

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1st Line IT Support Analyst (Helpdesk Support)

Sharp

+2
+3
High Wycombe, England, United Kingdom

+2
+3
High Wycombe, England, United Kingdom

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About

1st Line Support Analyst Location: High Wycombe HP11 1JU (Hybrid) Department: Helpdesk Sharp IT Services is seeking a 1st Line Support Analyst to join our helpdesk team. This role involves providing IT support to a diverse client base, managing support tickets efficiently, and ensuring excellent service delivery to maintain client satisfaction and retention. Key Responsibilities * Own, update, and progress support tickets, ensuring clients receive timely updates * Meet Key Performance Indicators to maintain high service standards * Develop technical proficiency through continuous learning * Prioritise and organise daily tasks to align with client expectations * Communicate professionally and effectively with clients and colleagues * Represent Sharp IT Services in a professional manner at all times Skills and Experience * Friendly, personable, and professional approach * Strong client service focus * Excellent written and verbal communication skills * Basic technical knowledge and experience in IT * Familiarity with Microsoft Server and Desktop Operating Systems * Basic understanding of Microsoft 365, Azure, networking, firewalls, virtualisation, backup, and antivirus solutions * Awareness of Remote Monitoring and Management tools Benefits * 26 days holiday plus bank holidays * Private healthcare, life insurance, dental, and critical illness cover * O2 discounts * Study support * Discounted gym membership This is an excellent opportunity for someone looking to develop their IT skills in a supportive and professional environment. Apply now to join the team

Nice-to-have skills

Azure
Firewalls
Networking

High Wycombe, England, United Kingdom

Work experience

Desktop Support
Systems Administrator

Languages

English

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