Customer Service Representative - January 2026 Start - Inbound OnlyPrinciple Choice Solutions • United States
Customer Service Representative - January 2026 Start - Inbound Only
Principle Choice Solutions
- United States
- United States
About
Principle Choice Solutions, LLC (PCS) are trusted and respected healthcare revenue cycle experts. Even more than our experience, our level of service rises above others because we are passionate about what we do. At PCS, our mission is to provide value-based solutions to help clients navigate rapidly changing environments. We achieve this by recruiting, developing, and retaining a team of ethically based leaders with exceptional ability, character, and dedication in an environment that rewards steadfast focus on each client's individual success. In fact, PCS encompasses our values of integrity, dedication, and transparency that guide everything we do as a company. PCS was built on the sincere desire to provide our associates with a work environment that fosters a healthy work-life balance while providing our clients with a competitive edge, all without sacrificing our values or high standards. We are currently seeking enthusiastic Call Center Representatives to assist the Veteran's Administration. Work in a rewarding environment with top-of-the-market compensation and excellent benefits. Military experienced candidates are encouraged to apply. Job Responsibilities
As a Call Center Representative, you will ensure a memorable customer service experience by determining the caller's needs and help them with their inquiries. Specific duties for this role include: Answering customer requests or inquiries in a high-volume, inbound Call Center setting Conducting every interaction with a customer focused, courteous approach that will ensure first call resolution and achieve provider satisfaction scores of 90% or higher Documenting call activity into various VA systems Identifying and resolving customers' inquiries using problem-solving skills Building a positive rapport across a variety of personality types Continually maintaining a working knowledge of our processes and procedures What We Offer
Competitive compensation
hourly wage + incentives/bonuses Set schedule Bi-weekly pay with direct deposit Paid on-the-job training Supportive and motivating staff to help you succeed Opportunities for advancement Professional (business casual work environment) and upbeat office setting Job Requirements
We are looking for Call Center Representatives with a genuine hunger to succeed paired with excellent communication and interpersonal skills. Don't worry if you don't have the experience, we will teach you the skills needed for success. Additional requirements for this role include: High School Diploma or GED required Preferred 1-2 years' experience in customer service Goal oriented with a healthy competitive spirit Strong attention to detail, dependability, and follow through General office skills and knowledge of standard office equipment Excellent verbal and written communication skills Flexibility to adapt to changes in a growing organization US Citizenship required, work sponsorship unavailable Candidates must provide two valid forms of identification, one of which must be either a REAL ID (indicated by a star in the top corner) or a valid U.S. passport. Personal traits of a high-level commitment, motivation, energy, team orientation, professionalism, trust, personal honesty and integrity, and a demonstration of placing others in a place of high value Benefits
Medical, Dental, Vision, Pet Insurance Hospital and Accidental Supplemental Insurance Short/Long Term Disability Life Insurance Telehealth 401K (with employer matching contributions) Paid Time Off Paid Sick Time 11 Paid Holidays The incumbent must be able to effectively operate the current computer system, telephone system, and other office machines such as copier and fax machines. The incumbent must be able to finger, grasp, feel, see, sit, hear, and speak. This position is sedentary in nature with minimal lifting requirements. The incumbent works in an office environment that is not substantially exposed to adverse environmental conditions such as heat, cold, or extreme noise. Routine periods of being on the phone utilizing a headset, sitting, and data keying are required. Security and privacy training will be provided as part of this role to protect the confidentiality, integrity, and availability of PCS' employee and customer data.
Languages
- English
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