Company details are confidential
Booming Swiss Scale up in the Food industry
Customer Success Representative
- +1
- Germany
- +1
- Germany
Company
About
The hiring company´s mission is to restore the value of food, ensuring it is appreciated and not wasted. Born from firsthand experiences in the hotel and restaurant industry, they are a passionate and determined team, committed to tackling preventable food waste. With a growing customer base, they are now looking to complement their team with a driven, positive, and open-minded individual to join the Customer Success team. As a Food Waste Consultant / Customer Success Representative, you’ll play a key role in managing customer relationships, ensuring successful implementation, and supporting clients in their food waste reduction journey.
Perks & Benefits
- A dynamic, action-oriented work environment where you can make a real impact on food waste reduction.
- The chance to work with a passionate, innovative team that values experimentation, learning, and continuous improvement.
- Opportunities for personal growth and professional development within a purpose-driven company.
- A supportive and open-minded team culture, where every voice is heard, and we celebrate our successes (and learn from our failures) together.
Vacancy
Who you are
- Fluent in German and advanced or proficient English skills. (Swiss-)German.
- A strong interest in food waste mitigation practices and sustainability in the food industry.
- Self-driven with the ability to work independently, stay organized, and efficiently manage your portfolio of customers.
- A positive attitude with strong problem-solving skills and the ability to adapt and learn continuously.
- Proven ability to work in a dynamic, fast-paced environment and handle multiple tasks simultaneously.
- Experience in customer success, account management, or consulting (preferably in the food, hospitality, or tech industries) is a plus.
- Another language is a plus: such as Portuguese, Spanish, French or Italian.
Your tasks
- Build and manage your own portfolio of clients, helping them reach their food waste reduction goals.
- Guide customers through their journey: from installation and onboarding to analyzing results and helping them achieve their sustainability targets.
- Ensure the quality of data provided by customers and help conduct customer review and goal-setting meetings.
- Collect customer feedback to ensure optimal product usage and contribute to the continuous improvement of our product and service offerings.
- Support with hardware installations and kick-off meetings to ensure smooth and efficient onboarding.
- Understand the product inside out and assist customers with any basic technical questions related to our solution.
Work experience
- (Key) Account Manager / Executive
Languages
- German
- English
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