Company details are confidential
Based in Frankfurt
SignupDesktop Support Engineer
- Desktop Support+1XXXX
- CertificationsNetwork Administration+2XXXX
- Frankfurt, Brandebourg, Germany
- Desktop Support+1XXXX
- CertificationsNetwork Administration+2XXXX
- Frankfurt, Brandebourg, Germany
Company
About
Companies on the platform are looking for highly skilled Desktop Support Engineers to join their team. The ideal candidates will be responsible for providing technical assistance and support related to computer systems, hardware, and software. They respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. The salary range for this position is approximately €40,000 to €55,000+ per year, depending on experience and qualifications.
Perks & Benefits
- Work-life balance
- Competitive salary package
Vacancy
Who you are
- Proven experience as a Desktop Support Engineer or similar role
- Familiarity with various operating systems and platforms
- Good knowledge of internet security and data privacy principles
- Excellent diagnostic and problem-solving skills
- Excellent communication ability
- Outstanding organizational and time-management skills
- BSc/BA in IT, Computer Science or relevant field
Your tasks
- Address user tickets regarding hardware, software, and networking
- Walk customers through installing applications and computer peripherals
- Ask targeted questions to diagnose problems
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Test alternative pathways until you resolve an issue
- Customize desktop applications to meet user needs
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of support personnel
- Follow up with clients to ensure their systems are functional and report customer feedback and potential product requests
Nice-to-have skills
- Certifications
- Network Administration
Work experience
- Desktop Support
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