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Service Desk Specialist

About the company

The company is a Swiss SME specialized in the software solutions. Due to their strong growth, they are looking to expand the team with a new person. The salary range for this position is CHK75-100K/year (depending on skills of the candidates).

Your tasks

Answer support tickets, diagnosis, troubleshooting for large range of digital signage products

Contribute to product documentation and training material

Provide 2nd and 3rd level of technical support to prestigious and international customers on highly innovative system integration projects

Collaborate closely with R&D, product managers, and sales people to improve the product's vision

Your profile

Education in IT

+3 years experience working in support L1 and L2

Good knowledge in Windows 7 and 10

Experience working with Office 365

ITIL certification will be highly appreciated

Perks and benefits

An interesting, motivating, and flexible work environment within an international team

Home-Office

Flexible working hours

A portfolio of highly innovative system integration projects in smart building, transportation, education, and corporate communication

Familial ambiance

Location

This career opportunity is based in Geneva, Switzerland

IMPORTANT: The only thing you have to do is create your account on TieTalent and THAT’S IT 🙂 + IT’S FREE for candidates! YOU WON’T apply for this specific position but rather if there is a match with this opportunity, you will be contacted and have more details about it.

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